Brampton, Ontario, Canada
Customer Service & Sales Professional with 6+ years of experience delivering exceptional customer experiences across retail, operations, aviation, and small business environments. Passionate about building strong relationships, understanding customer needs, and providing personalized solutions that create positive outcomes for both customers and businesses. Throughout my career, I have developed strong communication, problem-solving, and relationship-building skills through customer-facing roles with global brands such as Nike and Adidas, as well as through operating my own small business. I thrive in fast-paced environments where I can engage with people, support team success, and deliver memorable customer experiences. Currently pursuing a Bachelor of Commerce in Accounting and Finance at Toronto Metropolitan University, I bring a combination of business knowledge, operational experience, and a customer-first mindset. I am particularly interested in opportunities within customer service, sales, client relations, and customer experience where I can continue helping people while contributing to organizational growth and success.
- Delivered personalized service by identifying customer needs and recommending products, driving repeat business and stronger client relationships. - Supported event-style product launches and promotional floor resets, ensuring efficient setup and coordination. - Collaborated cross-functionally with operations and sales teams to maintain a smooth flow during peak hours and large in-store events.
- Scaled operations to generate over $5,000 in revenue within the first three months, leveraging financial forecasting and sales strategy - Reduced production costs by 15% via strategic budgeting and financial planning, boosting profit margins - Increased online engagement by 50% and grew the customer base by 30% via social media strategy. - Monitored performance using financial reporting, ensuring accurate tracking of sales and expenses.
- Coordinated nationwide building surveys and fixture installations (over 200+ projects), optimizing travel logistics and scheduling to improve efficiency by 20% and ensure on-time project completion. - Achieved 95% accuracy in as-built drawings using AutoCAD and Revit, streamlining document management and project execution. - Supervised 4-8 installation team members and coordinated with contractors, ensuring proper resource allocation, reducing project delays by 10%, and maintaining project timelines.
- Managed inventory across multiple sales channels, optimizing stock levels to reduce holding costs and enhance operational efficiency, ensuring seamless customer experiences. - Consistently exceeded sales targets, increasing team revenue by 15% through strategic upselling,
- Trained and supervised a 2–4 person team, increasing efficiency by 20% and cutting cargo mishandling by 15%. - Managed logistics for 500+ daily shipments, achieving a 99% on-time performance rate and mitigating financial risks due to delays.