Roorkee, Uttarakhand, India
Before doing my MBA, I was working as an SDET – Software Development Engineer in Quality Assurance in 2 domains of BFS and TTH. In the BFS (Banking & Finance & Securities) domain, the application was primarily related to Loans, Insurance, Credit cards, Communication, and Overdraft functionalities. My responsibilities consisted of maintaining the product quality in the major functionalities of the application by performing server-side and client-side verification. The target was to achieve zero defect leakage. In the TTH (Travel technology and hospitality) domain, the application was related to airline ticket booking, branding, seats and ancillaries, ticket rebooking – voluntary/involuntary, and ticket refund features. My responsibilities were to maintain the quality of new enhancements and to ensure that the enhancements did not introduce new defects into the system. I was also responsible for monitoring the SLA/KPI data and meaningfully reporting them to the customer regularly.
1. Role: EPGP Academic Committee - Co-Ordinator Coordinate with the professors regarding academic activities Provided suggestions on the courses to be completed during international emersion Listening to grievances from fellow students and resolving them on priority 2. Role: MBA Candidate - Product Management Understood Market Segmentation concepts through various case studies Worked on cases to understand the concept of Value-Based Pricing Understanding the concept of product life cycle and usage of reverse positioning, breakaway positioning and stealth positioning.
Activities performed in compliance to the agile mindset in IT operations: 1. Understanding the functional requirements comprising of User stories 2. Design the possible test scenarios via thorough analysis 3. Perform feasibility analysis to determine automation scope 4. Automate test cases 5. Verification of test scenarios via manual and automation testing for product release 6. Defect reporting, tracking and closure for future reference and trend analysis 7. Capturing, monitoring and reporting SLA/KPI statistics as per client needs