Praseeda SA

Sr Technical Support Executive

Bengaluru, Karnataka, India

About

Experience

  • Sr Technical Support Executive at Infinite Computer Solutions
    Apr 2010 - Nov 2011 · 1 yr 8 mos

    Roles and Responsibilities: a) Handling Escalations. b) Desktop/Laptop’s computer Operating systems and Internet issues. c) Assist in installing, Configuring and troubleshooting Applications issues through remote. d) Maintaining statistics for each call.

  • Desktop Support Engineer at WIPRO
    Dec 2008 - Jan 2010 · 1 yr 2 mos

    Roles and Responsibilities: 1. Maintaining and troubleshooting all Desktop/Laptop Computer Hardware, OS and Network issues. 2. Installing, Configuring and troubleshooting Applications and Software issues. 3. Maintaining SLA’s (Service Level Agreement) for each call. 4. Handling Escalations. 5. Handling large number of users and Critical users 6. Wipro Certified Desktop Support Engineer.