Canada
Training and administrative support specialist with considerable HR and operational management expertise. Significant healthcare and mental health services background involving neuropsychology, psychotherapy, teaching, behavioural intervention, assessment, consultation, and rehabilitation (Canada, UK, India). Highly committed to productivity and accuracy with exceptional analytical, computer, word processing, and spreadsheet building skills. Accustomed to dynamic, fast-paced atmosphere with high client volume yet able to remain calm and collected. Uniquely capable of solving complex problems and helping individuals effectively cope in challenging circumstances—consistently reliable, sincere, and empathic. Multilingual in English, Hindi, Punjabi, and Marathi.
• Develop and execute HR policies and procedures to align with strategic company goals. • Manage end-to-end recruitment, including job postings, resume screening, interviews, and offer negotiations. • Design and deliver impactful employee training programs, fostering professional development. • Skillfully oversaw performance management, setting goals, providing feedback, and conducting evaluations. • Manage compensation, benefits programs, ensuring competitive salaries, and comprehensive employee perks. • Handle employee relations adeptly, resolving conflicts, applying disciplinary actions, and managing grievances. • Ensure meticulous compliance with all HR-related laws and regulations. • Analyze HR metrics, identifying trends, and proposing process enhancements. • Cultivate and nurture relationships with external HR vendors for streamlined operations.
• Streamlines existing procedures—created and launched new WCB/ICBC process, increasing overall efficiency. • Oversees daily operations, maintains clinic function, assists in directing staff members, resolves day- to-day problems, and consistently meets deadlines. • Builds and maintains new connections, leading to potential referrals and community relationships. • Works with stakeholders, vendors, and supply chain management. • Assists in onboarding, trains new staff, and helps explain company policies and procedures. • Provides continuous support and timely administrative service delivery, builds trust, monitors progress, and facilitates career progression. • Teaches staff different sales techniques, business development ideas, and clinic management strategies. • Applies project management and decision-making abilities, takes lead in planning and implementing goals, and offers policy input and strategy development ideas. • Produces relevant, up-to-date training manuals, conducts workshops, and facilitates training sessions. • Helps coordinate staff boardroom meetings, ensuring well-defined agendas, attendee notification, and material preparation (books meeting rooms, resolves scheduling conflicts, and summarizes meeting support materials). • Maintains team members' daily appointment calendars, books patients, and prioritizes all inquiries. • Oversees electronic patient records by managing filing system and database setup. • Collects patient insurance and payment details, processes refunds, and handles third-party payments. • Communicates with WCB, confirming procedures according to company requirements. • Liaises with finance, payroll, and HR departments and assists with budget reports and financial status reviews. • Maintains appropriate supplies, orders monthly stock, and assesses equipment condition.
• Created and maintained, in coordination with lead clinician, child-centred educational environment. • Developed positive relationships with children through observation, learning experiences, and enhanced growth. • Prepared and submitted lesson outlines for review in specific subject areas as assigned by clinicians. • Observed students completing assignments and performing activities (documented strengths and areas upon which to improve). • Monitored patients' physical and emotional well-being and reported findings to medical staff. • Assisted with development, implementation, and patient care evaluation outlined in treatment plans. • Taught and trained children with autism and ADHD.
• Used diagnostic manuals and reference materials to compare clients' psychological symptoms with known issues to present accurate diagnoses. • Created psychological and psychoeducational reports for team made up of school psychologists. • Scored psychological and psychoeducational tests. • Converted educational reports into easy-to-understand PowerPoint presentations for client debriefing. • Assisted psychologists in debriefing preparation. • Participated in monthly meetings and case discussions.
• Performed comprehensive neuropsychological assessments for children with various psychological, neurological, intellectual, behavioural, and emotional conditions. • Specialized in pre-surgical epilepsy assessments, post-surgical follow-up, cognitive rehabilitation, counselling, and patient management. • Counselled pediatric patients, developed neurorehabilitative plans, conducted follow-up sessions (tics, depression, academic difficulties, behavioural issues), and treated PTSD with focus on autism and rehabilitation. • Liaised and consulted with teachers, practitioners, and agencies, offering quality intervention, treatment, and psychoeducational programs. • Booked appointments, managed high-volume caseloads, and organized weekly interdisciplinary meetings concerning epilepsy surgeries. • Recruited and trained junior psychologists and coordinated daily schedules. • Advocated for pediatric mental health.