Gurgaon, Haryana, India
With a notable success in consulting and delivering complex enterprise wide software implementations, achieving process automation and technology & operational excellence, I come with over 14 years of comprehensive experience in Techno-Functional roles like Project/Program Management, Solution Consulting, Digital Transformation and Business Analysis, with a focus on the following key areas: - Business Transformation and Cross-Functional Projects: Specialized in driving business transformation through complex, cross-functional, and organizational projects within the dynamic Banking & Healthcare domain; Customer Relationship Management (CRM) & Business Process Management (BPM) - Techno-Functional experience with good understanding of Integration, Databases & Data Migration and ETL. - End-to-End Project Management: Proven track record in end-to-end Project Management, ensuring successful outcomes in scoping, Documenting, vendor/stakeholder management, progress tracking, and timely project delivery. - Spearheaded complex Enterprise-wide Software Implementations. - Cross-Team Engagements and Stakeholder Management: Managed complex cross-team engagements, addressing dependencies, aligning schedules, and effectively managing expectations with internal and external stakeholders. - Profitability Management: Manage profitability through Manpower Optimization, Growth & Execution MMR realization and Churn prevention - Quality Assurance and continuous Improvement: Implementing & adhering to practices, to ensure deliverables meet establish standards. - Strategic Initiatives: Played a pivotal role in strategic initiatives, recruitment, navigating system migrations tailored to the industry's unique demands. - Result-Oriented Project Leadership: Demonstrated success as a result-oriented Project Leader, fostering knowledge-sharing, solving challenges, and leveraging expertise to drive innovation in project delivery. - Diverse multicultural workplace: Onsite experience in Africa & Dubai as well as in offshore dealing with clients in UK, Germany & USA. Extensive experience with domestic clients in India too. - Team Collaboration and Independence: Proven team player with the ability to work independently, fostering effective collaboration, and achieving project goals while staying attuned to the nuances of the tech landscape
- Accountable for Project Delivery & Governance - Responsible for Solution & Functional Consulting to the client. - Leading team Technical & Requirement sessions with the clients. - Stakeholder Engagement – Establish and maintain strong relationship with the clients and communicate expectations, risks and status in a timely manner. - Project Planning, Initiation, Execution & Monitoring - Scrum Master – Defining sprints, backlog refinement, and facilitating daily stand-ups. - Supporting Change Management as a part of the digital transformation journey. - Budget & Resource Management – Develop & manage budgets. Ensure optimal resource utilization, track cost and identify opportunities to save cost and improve operation efficiency. - Ensuring scope & requirements documentation’s alignment with business goals. - Collaborate with stakeholders to identify and prioritize objectives, defined roadmaps for better acceptability and satisfaction. - Implement & ensure agile methodology, to efficiently utilize team for improved productivity and efficiency. - Training & mentoring new team members, leading to faster onboarding and ramp-up time. - Responsible to customer CSAT & profitability. - Driving a team of 45 resources including Developers, Architects, Business Analysts & QA.
- Accountable for solution consulting and project delivery with focus on enhancing end customer experience. - Responsible of customer retention and high customer satisfaction rate. - Managing engagements; understanding requirements, POCs, solutioning and implementation. - Administering implementation & post implementation model for smooth handover to support teams. - Pivotal role in solutioning & product feature enhancement addressing digital transformation needs. - Administering the development team ensuring timely POC, UAT delivery, sign-offs and go-live. - Managing escalation & supporting sales, clients and stakeholders; pre & post project implementation. - Spearheading and mentoring 10+ resources. - Active member of Oxane’s hiring team. - Stakeholder Engagement – Establish and maintain strong relationship with the clients and communicate expectations, risks and status in a timely manner. - Accountable for quality assurance & continuous improvement.
Metropolis Healthcare Limited is one of leading and renowned Indian diagnostics companies. The Company owns a chain of diagnostic centers across India, South Asia, Africa and the Middle East. Heading the Projects team at Metropolis, I was responsible for implementing key projects as a part of their digital transformation initiative. Project handled included: • CRM – Ticketing, chat bot, feedback Management, customer registration & origination • Portals – Corporate Portal & Partner Portal • Mobility – Customer & Kiosk App • Business Process Management – Streamlining multiple internal processes to improve efficiency • Payment Gateway integration • Rule Engine integration Responsibilities: - Spearheading a team of up to 15 members - Accountable for all end-to-end delivery including client/vendor relationship management. - Partnering with business leaders, end-users, development teams for identifying needs & consulting on appropriate solution. - Administering onshore & offshore tasks and ensuring delivery within scheduled deadline. - Participating in project walkthroughs / stakeholder meetings for discussing & resolving issues / risks. - Estimating, adhering to and tracking costs, timelines & budgets. - Facilitating preparation of documents to capture business needs which includes: BRD, SRS, User stories etc. - Handling production support and escalations. - Preparing & presenting reports to update stakeholders about progress / technical issues.
Newgen Software is a global provider of Business Process Management (BPM), Enterprise Content Management (ECM) and Customer Communication Management (CCM) software which are deployed at banks, governments, BPOs and IT companies, insurance firms and healthcare organizations. I worked in Newgen as a Subject Matter Expert for Newgen’s Applications, performing the role of a Solution Consultant, Engagement/Account Manager & Senior Business Analyst across financial & banking domains. Responsibilities: • Worked across a breadth of capabilities including solution consultant/pre-sales, account manager and senior business analyst across financial & banking domains, over a span of 6 years. • Managed clients in India, Middle East & Africa. • Lead a team of business and technical consultants to cater to all presales and consulting opportunities for EMEA regions. • Provided assistance in project management – project initiation – planning – control – closure. • Liaised with sales / product / SME teams to formulate solutions & strategy. • Scope management & schedule management – verify, plan, control scope and schedule. • Coordinate and communicate with the client post-sale to develop tailored project estimates, project plan, schedule and risk management plan, based upon client's individual needs. • Communication – performed status reporting to stakeholders, dashboard reporting for senior management, defect analysis report etc. • Interactions with clients/prospects for gathering and understanding requirements. • Experience in delivering technical presentation to business heads and CXOs.