Birmingham, England, United Kingdom
Dynamic Operations Professional and MSc Supply Chain Management candidate at Aston University, I am actively seeking full-time opportunities in the UK's supply chain sector. My background includes impactful roles in fleet management, vendor selection, and strategic project execution, where I consistently delivered improvements in efficiency and cost-effectiveness. With hands-on experience in route optimization and partner utilization, complemented by strong analytical and multilingual skills, I am poised to make a significant contribution to any supply chain and logistics team. My goal is to leverage my practical experience and academic knowledge to drive operational excellence in a challenging new role.
~Worked on “Buffer Time” reduction project with an objective of increasing the utility of partners. ~Worked on “SLA” reduction project with an objective of increasing the availability of slots to the customers while also keeping the “NR/NS” low. ~Analysed the outcomes of the project using Excel and SQL
~Analysed the contact rates of different regions with a goal to put in measures to increase the contact rates of helpline. ~Helped in transition and setting up new helpline process ~Managed 100 escalations of partners everyday in Delhi NCR and Chennai. ~Helped in reducing TAT of escalations by over 50%. ~Contacted about 20 churned partners everyday to resolve their issues and onboard them on the platform. ~Helped in increasing the Partner utilization rate and uptime of partners to ensure minimum request loss and low churn rate. ~Collaborated with Product Manager to ensure measurement and analysis processes achieve desired results.