Chennai, Tamil Nadu, India
Hi, I have completed my UG B. com (General) at Loyola college and PG MBA in finance at Madras university in distance currently working as a Senior Process Associate at Cognet
Communication with Internal & external clients (Email handling). ➢ Expertise in handling end to end Accounts Payable Helpdesk process, Reporting, analyzing and taking the quality feedback to team towards showing improvement. ➢ Handling queries related to handling disputes, support requirement and exceptions. ➢ Keeping regular customer interactions to meet requirements and interactions with various internal teams and external teams. ➢ Escalations handling, resolving with priority and providing necessary Corrective Actions and Preventive Actions. ➢ Adhere to SLA. Handling customer queries/ escalations on deliverables on time. ➢ Assisting our clients with required information which includes payments, invoice status, chargebacks and required statement reports. ➢ Processing invoices in oracle cloud and REIM. ➢ Reaching buyers for stocks received on particular PO. ➢ Consolidating and sending reports to supporting team onshore. ➢ Handling EDI rejections, Vendor correspondence, Clearing unresolved receipts and unresolved matches. ➢ Managing quality control and providing the team with an error analysis report
Identify & investigate problems specific to payments and recommend remedial action. ➢ Performing check run payment on application Great plains ➢ Post transactions of invoices in SAP. ➢ Ensure all blocked transactions are reconciled in a timely manner and any exceptions reported to the management. ➢ TAT and accuracy is strictly adhered. ➢ Ensure that all invoices received are completed and posted correctly within the time frame as agreed. ➢ Processing both PO and Non PO invoices. ➢ Reconciling the monthly statement and reporting to the vendor. ➢ Sending consolidated report on weekly basis to client directly. ➢ Processing urgent payment in SAP