Auckland, Auckland, New Zealand
Digital Marketer at NetSky Digital which is one of the leading Digital Marketing companies in Sri Lanka. Handling a portfolio of Corporate clients, Super Brands, Celebrities, SME Businesses, etc. Expertise in strong digital marketing capabilities along with high PR skills to acquire & retain potential clients. Have a keen eye for creativity, details & numbers.
• Managed social media platforms by responding to customer inquiries and ensuring a positive brand experience. • Assisted customers with product/service-related queries through email, chat, and social media. • Developed customer engagement strategies to enhance brand loyalty and satisfaction. • Created and shared informative content to educate customers and answer frequently asked questions. • Monitored customer feedback and online reviews, providing timely responses to maintain a good reputation. • Worked closely with the sales team to ensure a seamless customer journey from inquiry to purchase.