Melbourne, Victoria, Australia
Experienced Property Manager | Licensed Realtor | Customer Service Specialist As a Property Manager at Jellis Craig , I successfully manage a diverse portfolio of 186 residential properties, ensuring seamless tenancy operations, compliance, and excellent client relationships. With a strong background in real estate, property management, and customer service, I bring a results-driven approach to negotiation, tenant management, and client satisfaction. Prior to this I enjoyed my role as a Property Manager in Barfoot & Thompson Pukekohe in Auckland, New Zealand With experience as a licensed Realtor in New Zealand, I possess exceptional interpersonal and communication skills, allowing me to build lasting relationships and navigate complex transactions with ease. My expertise in negotiation, problem-solving, and customer engagement has been honed through years of experience working with clients across New Zealand, Australia, the UK, the USA, and Canada in both inbound and outbound customer care roles. I thrive in fast-paced environments, excel under pressure, and am committed to delivering exceptional customer experiences. As a team player with strong time management and adaptability skills, I am always eager to contribute to dynamic and growth-driven organizations. Holding a Master’s degree in English Language and Literature from Indira Gandhi National Open University, I bring a well-rounded skill set that enhances my ability to communicate effectively and foster meaningful connections. NZ Citizen | Open to new opportunities
Inbound & outbound Calls for UK, USA and Canadian customers. Salesforce based Customer care & Tech support through calls , emails and live chats. Troubleshooting and authorising goodwill / under warranty servicing and booking technicians. Ordering / refunding Spare parts for customers and handling customer escalations. Helped training newbie’s after being trained in customer escalations 3 months in.