Addison, Texas, United States
With over a decade of professional experience and a passion for technology, I currently serve as a Services Engineer at Cyberlocke, where I specialize in infrastructure optimization, AI-driven automation, and security solutions. My mission is to empower organizations with innovative tools that streamline operations and enhance security. At Cyberlocke, I collaborate with cross-functional teams to implement cutting-edge systems and processes that align with our goals for efficiency and compliance. My focus is on leveraging AI and cloud-based technologies to deliver impactful, scalable solutions. At Cyberlocke, I successfully developed an AI sales tool that reduced RFP proposal turnaround times from hours to minutes, using Python, FastAPI, and other advanced platforms. I also deployed Microsoft Intune and Defender for Endpoint to establish zero-touch provisioning and enforce security compliance. My expertise extends to IT service management and endpoint management, where I continuously optimize processes and ensure robust security. My dedication to delivering innovative, secure, and efficient solutions positions me as a key contributor to Cyberlocke's mission of technological excellence.
As a Services Engineer, I drive infrastructure optimization, security deployments, and high-impact internal automation. • AI & Automation Engineering: Solo-built an internal AI sales workforce using Python, FastAPI, LangGraph, PostgreSQL/pgvector, and Streamlit. This tool automates RFP proposal drafting by ingesting company knowledge and generating structured draft responses. This reduced proposal turnaround times from 10-150+ hours to a streamlined review-and-refine workflow. • Security & Endpoint Management: Deployed and configured Microsoft Intune and Defender for Endpoint, establishing zero-touch provisioning and enforcing robust security compliance across the device fleet. • ITSM & Process Optimization: Configured a new ITSM platform from scratch, implementing custom automations, workflows, and integrations to reduce organizational overhead. I also spearheaded an overhaul of corporate process documentation on SharePoint, designing standardized templates that significantly reduced technician onboarding time. • Infrastructure Deployment: Configured and shipped enterprise-grade physical infrastructure, including firewalls, switches, and access points, ensuring secure and reliable client connectivity.
As a Help Desk Specialist, I’ve developed a strong foundation in cloud-based technologies, networking, and cybersecurity. I manage and support Microsoft 365 and Entra ID, focusing on identity management, access controls, and secure collaboration. I work with Microsoft Defender and SentinelOne to monitor threats, investigate incidents, and strengthen endpoint and cloud security. I also troubleshoot and configure firewalls, switches, and network infrastructure, contributing to secure, efficient IT operations. I use ticketing systems to resolve and document technical issues, supporting both users and compliance. I’m currently pursuing certifications including CompTIA Network+, Security+, CySA+, and Microsoft Defender to advance toward a career in cloud security.
Started building gaming PCs out of my passion for video games and has turned into a business I do on the side for fun.