New Delhi, Delhi, India
Content Moderation Specialist | 7+ Years Experience - Community Guidelines Enforcement: Reviewed and actioned user-generated content across YouTube formats — long-form video, Shorts, livestreams, comments, thumbnails, and metadata — for compliance with YouTube Community Guidelines. Enforced policies on hate speech, violent extremism, graphic content, child safety, suicide/self-harm, misinformation, and spam/deceptive practices. Maintained 98%+ quality while exceeding throughput SLAs. - High-Risk & Escalation Handling: Specialized in nuanced enforcement areas including EDSA, CSEA, violent criminal organizations, and election/medical misinformation. Handled edge cases and context-dependent decisions requiring deep policy interpretation. Prepared detailed rationales for sensitive escalations to Trust & Safety and Legal. - Abuse Trend Detection: Identified emerging harmful trends, coordinated spam, and adversarial behaviors specific to video platforms. Partnered with Policy and Intelligence teams to flag trends for classifier improvements and guideline updates. Contributed to rapid response during breaking news and crisis events. - Quality, Calibration & Coaching: Acted as SME for YouTube policy verticals. Led calibration sessions to drive consistency across global vendor sites. Audited decisions, ran RCA on policy misses, and coached moderators to reduce error rates by 30%+. Supported new-hire onboarding for YT-specific workflows. - Tooling & Workflow Expertise: Proficient in YouTube’s internal review tools, strikes/appeals systems, and content queues. Provided structured feedback to Engineering on tool gaps, improving reviewer efficiency and appeal handling. Experienced with metadata review, age-restriction tagging, and ad-suitability evaluations. - Resilience & Wellness: Sustained performance in high-exposure queues by adhering to YouTube’s wellness best practices. Trained in vicarious trauma mitigation and psychological safety for reviewers handling egregious content.
Sr.Associate Content Moderation