Greater Toronto Area, Canada
Passionate about cybersecurity and on the path to excellence with a Post-Graduation Diploma in Cybersecurity. My focus extends to mastering SEIM tools like Sumo Logic, computer networks, Kali Linux, and Legality in cybersecurity, showcasing a commitment to staying at the forefront of technological advancements in the field. My background in web and full-stack development enriches my journey in cybersecurity, offering a wealth of experience that enhances my approach to information security. Proficient in a diverse set of technologies such as JavaScript, MySQL, Python, and the MERN stack, my expertise is backed by years of work on diverse projects, all featured in my portfolio. This unique fusion of cybersecurity passion and a strong development background creates a dynamic professional profile and positions me as a versatile contributor to the evolving landscape of information security. I am enthusiastic about leveraging my skills to make meaningful contributions to the cybersecurity industry, with a dedication to continuous learning and staying current with industry trends.
- Sold smartphones, mobile plans, and value-added services for Rogers, Fido, Bell, Virgin Plus. - Assessed customers need to recommend suitable plans, devices, and promotions. - Explained contract terms, financing options, upgrades, and device features clearly and accurately. - Achieved and exceeded monthly sales targets through consultative selling techniques. - Processed activations, upgrades, number porting, and cancellations with accuracy. - Resolved billing inquiries, technical issues, and service concerns professionally. - Maintained up-to-date knowledge of carrier promotions, devices, and industry trends. - Ensured compliance with company policies and carrier guidelines. - Built long-term customer relationships to encourage retention and repeat business.
- Sold smartphones, mobile plans, and value-added services for Rogers, Freedom Mobile, Fido, and Telus. - Assessed customers need to recommend suitable plans, devices, and promotions. - Explained contract terms, financing options, upgrades, and device features clearly and accurately. - Achieved and exceeded monthly sales targets through consultative selling techniques. - Processed activations, upgrades, number porting, and cancellations with accuracy. - Resolved billing inquiries, technical issues, and service concerns professionally. - Maintained up-to-date knowledge of carrier promotions, devices, and industry trends. - Ensured compliance with company policies and carrier guidelines. - Built long-term customer relationships to encourage retention and repeat business.
- Delivered exceptional customer service, resolving 95% of customer inquiries on first contact, boosting satisfaction scores by 15%. - Optimized product stocking and creating visually appealing displays, contributing to a well-organized store environment and enhanced shopping experience, resulting in a 10% increase in the monthly customer base. - Ensured product freshness by conducting regular date checks and rotating stock to maintain high-quality standards, consistently surpassing sales targets by 40%. - Contributed to a safe working environment by adhering to food and workplace safety protocols, reducing product loss and ensuring customer satisfaction. - Collaborated with team members to maintain a positive in-store experience and assisted in inventory needs assessment and ordering.
• Developed and maintained secure, scalable web applications used by 1,000+ users, applying OWASP Top 10 and SSL/TLS best practices to reduce security issues by ~30%. • Identified and remediated application vulnerabilities in AWS-based environments through testing and code fixes, improving overall system reliability and uptime (99.9% availability). • Collaborated with cross-functional teams (developers, infrastructure, QA) to support CI/CD deployments and cloud access controls across multiple AWS services. • Analyzed application logs and production incidents, reducing recurring issues by 25% and improving performance and stability. • Communicated technical updates and improvements to non-technical stakeholders, supporting faster decision-making and smoother releases.