Bengaluru, Karnataka, India
Senior Management Executive with an Engineering academic background over 19 years of experience in Finance Management, Business Operations, Channel Partner Operations and back-office operations. Proven success in exceeding deliverables and driving efficiency and cost-effectiveness.
• Leading the global partner sales operations and enablement process involves a multifaceted approach to ensure the seamless integration and effectiveness of partner programs. • Implementing partner programs across regions and maximizing mutual benefits. • Partner Portal Design and Content Management. User-friendly design to enhance partner engagement and accessibility. Regular updates to the knowledge base to ensure partners have access to the latest information and resources, • Standardization of Channel Partner Support Operations- Creating uniform processes that streamline operations and reduce complexity. Developing a consistent support framework and leveraging technology to automate routine tasks and increase efficiency. • Financial Reconciliation and Budget Management - Ensuring budgets remain within approval limits to prevent overspending. Contributing unused marketing budgets to support sales initiatives and drive growth. Regular financial audits to identify discrepancies and implement corrective measures. • Process Documentation and Accessibility - Regularly updating documents to reflect the latest processes and procedures. Storing documents in a centralized location & implementing version control to track changes and maintain document integrity. • Stakeholder Communication and Operational Milestones - Effective communication with stakeholders across business lines is crucial for operational success which includes regular updates on process improvements, establishing an escalation matrix to address issues promptly and effectively. • Vendor Management and Platform Development (Crossbeam) - Overseeing vendor performance to ensure alignment with business objectives. Leading platform development initiatives to enhance operational capabilities. • Work with the Regional Sales and Ops teams and the Global Marketing & Channel Strategy, Planning, and Programs team to design a best-in-class Channel program.
Global Leader MDF & Partner Rebate process. Managing an Annual Marketing budget of $5M to execute the global marketing projects. Working closely with Global Channel/Sales Strategy team in executing the Partner reward programs through Rebate process. Work closely with the Marketing, FP&A, Revenue Assurance and Internal Audit teams directly to help develop, document, and manage a consistent operational process worldwide Responsibilities: • Global Lead Marketing Development Fund & Partner Rebate process. • Managing a budget of $5M MDF funds to execute the Global Marketing Projects. • Forecasting, Budgeting, Review & Approval of Marketing Budgets. • Defined & Implemented MDF and Partner Rebate process globally to benefit the Business & Partner community. • Defined & Implemented the Partner Reward payment process by collaborating with FP&A and Revenue Assurance team. • Reconciliation of Account books to ensure that the budgets are well within the Approval. Supporting the Sales by contributing the un-used marketing Budgets. • Managing stakeholder communication across multiple lines of business on operational milestones like process improvements, escalations matrix etc. • Managing Vendor Channel Mechanics and leading the Platform development to deliver the robust process results. • Managing stakeholder communication across multiple lines of business on operational milestones like process improvements, escalations matrix etc. • Monitor and evaluate all order issues and resolve in discrepancies in production metrics and ensure accurate billing of all bookings. Monitor and process all returns according to financial requirements and ensure compliance to all SOX reporting requirements. Work with the Regional Sales and Ops teams and the Global Marketing & Channel Strategy, Planning, and Programs team to design a best-in-class Channel program that simplifies current procedures, reduces delays and friction, and responds quickly to partner needs
Lead the implementation of Projects like : Channel Partner program implementation in Korea & Greater China WW NFR License allocation project Leading the Transition of WW Partner Rebate Payout process to in-house Defined & Standardized the WW DR approval process. Transition of DR approval process for APAC & EMEA Work with the Regional Channel Sales and Channel Ops teams and the WW Channel Strategy, Planning, and Programs team to design a best-in-class channel program that simplifies current procedures, reduces delays and friction, and responds quickly to partner needs Manage & Monitor the AR and AP in completing the payment within the SLA. Managed the Deal Registration Program administration including deal approvals, payment status, payment calculation & review, and sales management reporting Working with Business Process Management team on the process improvement projects. Managing stakeholder communication across multiple lines of business on operational milestones like process changes, escalations, reporting etc. Manage future version controls and release cycle of any updates to the APAC Channel Partner Program Guides. Specialization accreditation, on boarding and up leveling process for partners. Ensure that data entered into profile or application is accurate, validate personnel requirements, validate revenue threshold requirements, and validate supporting documentation. Act as first level approval for all applications. Ensure legal contracts, click through agreement, and documentation is provided to partners in a timely manner, monitor deadlines, provide quick resolution to partner questions, and work with Legal team to address any issues. Act as a point of contact to load any manual contracts in ECM and communicate with Channel team and partners.
Supporting the Corporate Reseller located in NA, Canada & EMEA. Manage and be the SPOC for existing alliance partners Deal Registration on new business as well as approving the Deal & processing the Quotation. Assisting the partner on S/w & H/w Product information & proceeding to the sales process. Managing & trouble shooting for dashboard issues of SaaS solutions. Assist the Sales Teams in making tactical decisions regarding the sale Partner onboarding & training. Drive partners to maximize sales and total partnership potential through sales best practices & keep the partners updated on new products and service offerings. Keeping abreast of competition, competitive issues and products.