Singapore, Singapore
Results-driven Business Analyst with over 2.5 years of experience leading system upgrades, process improvements, and data-driven initiatives across higher education and tech sectors. Recent graduate from full-time Data Analytics Bootcamp to deepen technical expertise. Highly committed to continuous learning, professional growth, and delivering impactful business outcomes.
-Business Analyst /Project Manager in Infosys Compaz, a joint venture between Infosys Limited and Temasek Holdings. -Successful involvement in project management activities for the company's 3rd anniversary, with over 500 participants, playing a part to ensure the event was delivered to the highest standard and within budget. -Managed front office compliance for Simcorp Dimensions, creating/modifying compliance rules, and analysis. -User Access Management (UAM) & presentation during daily calls, ensuring data security and confidentiality, and providing regular updates to stakeholders. -Assisted with IT audits alongside the Vice President and team, as well as with KPMG, ensuring compliance with regulations and identifying areas for improvement.
-Alliance for Corporate Excellence (ACE) Project in Accenture for Ministry of Finance, Singapore. -Handled SAP Finance & Interface tickets with follow-up and closure. Conducted critical and root cause analysis to troubleshoot issues and provide preventive solutions. -Monitored jobs for any cancellations or downtime, promptly highlighting them to leads/agencies, and ensured SLA adherence by leveraging a deep understanding of the business process. -Collaborated with various teams, including Agencies and different technical teams, to provide users with proper guidance and inputs, contributing to a seamless resolution of tickets. -Designed and proposed interface processes for 3rd party systems, providing the client with customized solutions to optimize business processes and increase efficiency