Toronto, Ontario, Canada
As an accomplished HR technology and transformation executive, I bring extensive consulting and financial services industry experience to the table, having successfully navigated organizations through global digital disruptions. My passion lies in re-imagining the colleague and customer experience by leveraging technology to its fullest potential. Throughout my career, I've held executive roles in HR shared services, professional services (outsourcing and consulting services) and HR/corporate technology. I have also been instrumental in developing and executing highly complex change management strategies for major corporate transformations involving technology. I've advised and collaborated with clients across diverse industries such as financial services, public sector, healthcare, telecommunications, and construction. I take pride in leading and managing large global operational and technology teams, overseeing projects and implementations with a focus on delivering results. Notably, I recently spearheaded one of the largest HR technology transformations to the cloud for a major financial institution in North America improving the colleague experience for over 100,000 colleagues and retirees. My specialties include: Large-scale HR technology implementations (Workday/Oracle/ServiceNow) Azure AI Services for HR and Corporate Tech Change Management Strategy and Execution HR and Global Payroll Operations Outsourcing/In-sourcing Assessments and Implementations HR Technology Solution Evaluation and Selection Intelligent Automation for HR and Payroll (RPA using UiPath/Blue Prism) Vendor Contract Negotiation HR Analytics Business Process Redesign I am passionate about driving innovation in HR and technology to create lasting positive impacts on organizations and their workforce.
Delivery Executive of TD Bank's HR Platform program, the HR Platform program is a multi year, global HR initiative replacing TD's current Peoplesoft HCM and Oracle Cloud Compensation, and recruitment system with Workday. The program is also implementing ServiceNow HR Service Delivery (HRSD) and knowledge management across TD's global footprint replacing our legacy Oracle Help Desk solution. HR Platform will change the way TD delivers HR services across the globe, and take our legendary colleague and customer experiences to a whole new level. I also lead the HR Platform teams that support and maintains our existing HR, Compensation, Total Rewards, Payroll, Time and Attendance processes and systems for over 100,000 colleagues and retirees at TD Bank across the globe. Also responsible for creating and delivering on TD's enterprise HR technology strategy and roadmap.
Responsible for the day to day leadership and management of payroll, workforce administration, severance administration Business Process Outsourcing services for Aon's Canadian BPO clients. In total this represented providing services for over 150,000 employees and retirees in Canada, US, and across the globe while also delivering over $10 billion dollars in payroll spend. I was also lucky enough to lead a global delivery team of 50+ colleagues in Canada and 100+ in India who delivered exceptional client service everyday. As the largest HR business process outsourcing provider in the world, Aon handles more than 70 million HR-related customer interactions each year for nearly 20 million employees, retirees and their families. We have a proven approach—backed by a configurable, scalable technology platform—to help clients migrate to leading HR standards and practices at a pace that’s right for the organization.
- Responsible for managing and delivering complex strategic HR, total rewards, employee engagement, recruitment, and technology implementation projects across the organization. This includes leading cross functional/technical teams across the organization. - Manages the delivery of all HR Systems and People Applications for over 7000+ employees in a multi language, non-union/unionized, complex health care organization providing leadership and oversight. - Oversee and manages the HR operations team, business analysts/system administrators/developers supporting the HR/payroll/recruitment/organizational development/total rewards processes, programs, and technologies. This includes managing virtual and remote teams and vendors. - Lead and manage the HR PMO and provide project leadership. -Develop and deliver communication and training strategies to facilitate the adoption of new HR technologies and HR process transformation and new HR service delivery model.
Saint Elizabeth (www.saintelizabeth.com) has been a trusted name in Canadian health care for more than a century and is a leader in responding to client, family and system needs. As an award-winning national not-for-profit and charitable organization, Saint Elizabeth is known for its track record of social innovation and breakthrough clinical practices. Our team of more than 7,000 nurses, rehab therapists, personal support workers and crisis intervention staff deliver over five million health care visits annually. - Responsible for managing and delivering complex strategic HR, total rewards, employee engagement, recruitment, and technology implementation projects across the organization. This includes leading cross functional teams across the organization. - Oversee and manage team of business analyst/system administrators/developers supporting the HR/payroll/recruitment processes and technologies.
Deloitte, one of Canada's leading professional services firms, provides audit, tax, consulting, and financial advisory services through more than 7,600 professionals in 57 offices across Canada. Clients included: Halton District School Board, Georgian College, Ryerson University, Black and McDonald Ltd, Government of Newfoundland & Labrador, Nova Scotia Community College, Talisman Energy, Diversified Transportation Limited