Anzer Ahmed Posh

Product @ DialNexa | Building 0 to 1 and scaling AI SaaS | Turning bold “What if?” ideas into game changing “It’s live!” realities | B2B | B2C | Voice AI | EdTech

Bengaluru, Karnataka, India

About

I build products and systems that work in the real world. The kind that shorten hiring cycles, reduce friction, and turn early-stage ideas into reliable, scalable solutions. My foundation in Engineering shaped how I think. Product Management shaped how I operate. Working across growth, strategy, business development and customer success shaped how I solve problems. The pattern is simple - understand the system, identify what slows it down and scale what works. My edge is the ability to combine technology, design, human behaviour, user experience and business thinking into systems that deliver measurable outcomes. I’ve taken multiple products from zero to one: - A mentorship platform that crossed 750+ bookings in its first month. - A job and mentorship ecosystem that now supports 500,000+ software engineers. - I’ve built voice AI workflows, automated sales engines, redesigned hiring funnels, and created tools that cut manual effort by 90%+ while improving end-to-end user experience. Along the way, I’ve also led cross-functional teams, built CRM systems from scratch, automated sales processes end to end, and driven ₹11.7 Cr+ in revenue through clear strategy and disciplined execution. Across roles, the themes stay consistent: - Build systems that don’t break under real users. - Design that feels natural and trustworthy. - Scale operations with clarity, not complexity. - Turn workflows into revenue and pipelines into predictable motion. - Lead teams with calm execution and high standards. I enjoy solving problems where product thinking meets engineering discipline. I enjoy turning ambiguity into structure. And I enjoy working with teams that value speed, simplicity, and systems that compound over time. If you’re building something ambitious in product, AI, or growth, and want to exchange ideas or collaborate, I’m always open to connect.

Experience

  • Product Manager at DialNexa
    May 2025 - Present · 1 yr

    - Sole Product Manager reporting to the founder, directly managing design and engineering teams, owning product vision, roadmap, sprint execution, and delivery for a conversational voice AI platform automating 50,000+ calls per month across sales, support, and recruitment use cases. - Led day-to-day developer execution across planning, prioritisation, and reviews, translating founder-level strategy into shippable features and enabling weekly releases with a 2x faster time to market. - Drove end-to-end optimisation of voice workflows and conversation logic, reducing average handling time (AHT) by 25–30% and improving call completion rates by 20%+ through better prompt design and reliability guardrails. - Built and enforced product and delivery standards across prompts, latency, interruption handling, and performance monitoring, cutting production issues by 50%+ and improving platform uptime and stability at scale. - Owned outcome accountability across customer experience, revenue impact, and technical quality, helping customers automate 60–70% of inbound and outbound call volume while maintaining human-like conversation quality and low drop-off rates.

  • HeyCoach (Full-time · 2 yrs 2 mos)
    • Associate Product Manager
      Jan 2024 - Apr 2025 · 1 yr 4 mos

      - Leading development of an opportunity platform for 10,000+ SWEs, reducing drop-offs by 35% by eliminating repetitive applications and long-form submissions through a seamless, user-centric flow. - Spearheaded the end-to-end development of Sync, a mentorship platform built from scratch, empowering over 500,000+ SWEs with structured guidance and expert support; drove 750+ bookings with 40%+ repeat rate in the first month - all achieved organically without performance marketing. - Conducted extensive market and competitor analysis across 15+ platforms for a niche freelancing product for SWEs; strategically paused the build after validating limited market demand, conserving over 3 months of engineering effort. - Collected and analysed 1,100+ user inputs to design an automated student registration and payment workflow, reducing manual operations by 90% and eliminating three steps from the sales funnel. - Independently built and deployed a CRM system for the sales team, integrating telephony to improve transparency; boosted outreach efficiency by 2.7x and contributed to a 48% increase in qualified leads.

    • Growth & Strategy Manager
      Mar 2023 - Dec 2023 · 10 mos

      - Owned end to end growth strategy across learner acquisition, partnerships, and monetisation, contributing to 1.7x revenue growth while improving lead to enrolment conversion by 35% through data driven funnel experiments. - Built and scaled outcome led programs by aligning curriculum, mentorship, and hiring pipelines, enabling 1000+ learners to transition into tech roles and reducing time to placement by over 50%.

  • Think and Learn Private Limited (Full-time · 2 yrs 7 mos)
    • Manager - Business Growth and Strategy
      Oct 2022 - Feb 2023 · 5 mos

      - Leveraged tools like MS Excel and CRM to automate sales tracking, improving team productivity by 25% and identifying growth opportunities that boosted conversion rates by 15%. - Designed and implemented sales strategies that led to a 20%+ revenue increase, with an average WRPS consistently hitting ₹100K per BDA. - Managed and coached a team of 12+ BDAs, improving individual performance by 30% through structured feedback loops, shadowing, and regular check-ins. - Successfully closed high-value deals by co-hosting 250+ product demo sessions with BDAs, generating an overall revenue of over ₹11.7 Cr, contributing to the company's overall growth and success. - Cultivated a high-performing, collaborative team culture by implementing peer recognition systems and quarterly incentives, resulting in a 40% improvement in team morale and retention.

    • Manager - Business Development and Training
      May 2022 - Oct 2022 · 6 mos

      - Designed and delivered sales training programs for 150+ BDTs, improving product knowledge, pitching techniques, and understanding of the ed-tech landscape. - Achieved an average pass percentage of 57% per training batch, with a 100% floor-readiness rate upon completion. - Fostered a high-energy learning environment that boosted team collaboration and reduced new hire attrition by 20% during the training period. - Conducted weekly training sessions, role-play workshops, and 1:1 coaching, leading to a 30% improvement in first-month performance metrics. - Partnered with senior leadership to refine sales strategy by analysing training feedback and performance gaps, influencing quarterly goals and onboarding processes.

    • Senior Associate - Business Development
      Oct 2021 - Jul 2022 · 10 mos

      - Acquired and onboarded 230+ new clients, generating INR 1.2 Cr+ in revenue with a customer retention score of 8.6+ over the full tenure. - Fostered strong relationships with parents and students, achieving 90%+ customer satisfaction and driving consistent repeat business. - Leveraged CRM tools and cold outreach to generate 200+ new leads per month, contributing to a 15–20% increase in monthly conversions. - Delivered 350+ high-impact product demos and presentations, boosting demo-to-conversion rates by 25%. - Actively participated in cross-team strategy meetings and brainstorming sessions, enhancing team collaboration and driving a 20% uplift in overall team productivity.

  • First Level Escalation Engineer at Teleperformance
    Oct 2019 - May 2020 · 8 mos

    - Provided multi-channel technical support (phone, email, chat) for WD and G-Technology products, resolving 88%+ of issues on first contact and maintaining an average response time under 12 minutes. - Awarded Performer of the Month consistently for 4 consecutive months, leading all teams in customer satisfaction (CSAT) scores with a 97%+ rating.

  • IIC Coordinator at Institution's Innovation Council (MHRD) - IUST
    Dec 2018 - Aug 2019 · 9 mos