Hanoi Capital Region
I am a U.S. citizen and international logistics leader with 15+ years of experience across Asia, including UPS, DHL, JD Logistics, YCH Group, EMS Vietnam, and LX Pantos. My background covers cross-border transportation, postal and express networks, air freight, e-commerce logistics, warehouse operations, key account management, and regional project execution across Vietnam, Thailand, the Philippines, Taiwan, and Southeast Asia. I am currently focused on connecting commercial logistics experience with resilience, emergency management, and national security supply chain operations. I have completed FEMA/NIMS courses including IS-100, IS-200, IS-700, and IS-800, and I am actively building toward roles in FEMA, DHS, DoD logistics, defense supply chain, and space logistics. Core strengths: International Logistics | Postal & Express Networks | Cross-Border Operations | Air Freight | Emergency Management | Resilience Operations | Government Coordination | Supply Chain Strategy | Program Management
• Advise EMS Vietnam on international express, postal logistics, air transportation, and cross-border service development. • Support revenue growth initiatives, airline partnership discussions, and international network optimization. • Assist with commercial strategy, operational planning, and overseas partner coordination. • Provide market insights on Asia–U.S. postal, express, and e-commerce logistics flows. • Bridge private-sector logistics practices with state-owned postal network operations.
• Managed regional logistics and supply chain projects across Southeast Asia, including Thailand and the Philippines. • Served as onsite key account lead for major customers, overseeing SLA, KPI, issue resolution, and cross-functional coordination. • Coordinated warehouse, transportation, customer service, operations, and commercial teams to stabilize service performance. • Supported process improvement, reporting cadence, customer communication, and operational recovery actions. • Worked with multinational stakeholders across FMCG, industrial, and regional supply chain environments.
• Led JD Logistics’ Vietnam market development and country-level commercial operations. • Built customer pipelines across e-commerce, cross-border logistics, warehousing, and supply chain solutions. • Coordinated with regional leadership, local operations, partners, and customers to develop Vietnam logistics capabilities. • Supported commercial strategy, pricing, service design, and operational implementation for key accounts. • Represented the company in Vietnam market development, customer engagement, and partner discussions.
• Managed key accounts and supply chain projects for manufacturing and industrial customers in Vietnam. • Supported logistics solutions involving warehousing, transportation, import/export coordination, and customer operations. • Worked with China, Taiwan, and Vietnam stakeholders to support regional supply chain execution. • Coordinated issue resolution, service performance, and customer communication for complex logistics requirements.
• Combined business management and data analysis responsibilities across Cambodia and Indonesia markets. • • • Developed operational reports, business performance tracking, and market analysis to support management decisions. • Supported customer acquisition, sales pipeline monitoring, and business planning. • Translated business data into practical actions for growth, operations, and resource planning.