Delhi, India
Leading end-to-end operations and enhancement of FASTag projects, ensuring system accuracy, efficiency, and regulatory compliance. Heading the centralized 1033 Call Centre and customer support operations for FASTag users across India.
Managed end-to-end branch operations including sales, customer service, and compliance. Oversaw cross-selling of financial products such as mutual funds, insurance, gold loans, vehicle loans, and forex services. Ensured compliance with KYC norms, RBI guidelines, vault limits, and clean note policy. Supervised cash operations and ensured audit readiness. Drove business growth through customer acquisition and service excellence.