Mumbai, Maharashtra, India
I am a dedicated analyst with 4 years of experience with Tata Consultancy Services, Ltd. Adept with excellent communication, time management, and computer skills. A driven and detail-oriented individual with a desire to use analytical and problem-solving skills to meet goals.Ambitious individual with strong organizational and multitasking skills, as well as an aptitude for technology. Ready to apply knowledge and skills to any challenge.
Tracked and maintained account inventory on a monthly basis. Researched discrepancies and updated accounts with accurate information. Utilized various methods and tools to reconcile account discrepancies. Reconciled discrepancies efficiently and in a timely manner.
Monitored recorded calls for quality and compliance purposes. Identified calls failing to meet the predefined service standards and provided constructive feedback. Streamlined the quality assurance process by implementing standardized evaluation criteria across all calls.
Accurately monitored and transcribed customer service calls for quality and compliance with established protocols. Ensured active listening, provided attention to detail, gained familiarity with quality assurance procedures and knowledge of call center technologies. Posses the ability to handle sensitive information with discretion.