Mauritius
A yound dynamic professional, with more than 12 years of expetience in the financial sector.
Compute and verify Net Asset Value (NAV), fund performance, and prepare factsheets for sub-funds. Dealing with banks for inter-account/funds transfers. Support financial analysts with data inputs and analysis for fund management decisions. Assist management in the development and promotion of Collective Investment Scheme products. Liaise with Compliance, Company Secretary, and Legal Advisors to clarify legal matters related to fund operations. Respond to queries from internal and external auditors, ensuring transparency and accuracy in reporting. Collaborate across departments to streamline compliance processes. Maintain comprehensive client databases including KYC, surveys, FSC requirements, and other regulatory records. Ensure strict compliance with Collective Investment Scheme Regulations and other governing bodies.
Preserved customer loyalty by promptly and thoroughly resolving complaints. Strengthened client trust through proactive communication and service excellence. Resolved escalated customer complaints and answered questions regarding policies and procedures. Guided Assistant Fund Administrators on how to handle difficult questions or problems. Supervised Assistant Fund Administrators administrative tasks and customer-facing. Managed and coordinated fund accounting and pricing activities, guaranteeing accuracy and punctuality in NAV calculations. Prepared and reviewed journal entries, ensuring accuracy and adherence to accounting principles. Conducted reconciliation of payments and premium cancellations, minimizing discrepancies and improving financial accuracy. Managed reconciliation of foreign deposits with international banks, ensuring smooth cross-border transactions. Prepared FSC surveys and regulatory submissions with 100% compliance to statutory deadlines. Liaised with auditors and regulators to provide clear, timely responses to queries. Undertook departmental projects aimed at improving efficiency, reduced manual errors and improved reporting accuracy.
Attended to client requests promptly, ensuring high levels of satisfaction. Followed up on debtors’ claims and settlements, reducing outstanding balances and improving cash flow. Liaised with finance teams to ensure timely resolution of claims and payments. Delivered presentations of medical insurance products to corporate clients, tailoring solutions to meet organizational needs. Engaged with healthcare service providers for debt collection.