Bengaluru, Karnataka, India
Customer Support Executive with 2 years of experience at Teleperformance, delivering exceptional service across chat, email, calls, and social media. Skilled in handling product inquiries, order issues, refunds, exchanges, and membership support with precision and empathy. Adept at transaction processing and escalation management, ensuring compliance with company policies while maintaining a 95% customer satisfaction rating over six months. Known for consistently exceeding service metrics—response time, resolution rate, and quality standards—while upholding brand integrity. Collaborated with Tier 2 teams to resolve refund escalations and proactively analyzed customer interactions to prevent fraud and improve service policies. Proficient in CRM tools like Salesforce and Dynamics, with a strong grasp of customer needs and complaint resolution strategies. Fluent in English, Hindi, and Kannada, and committed to continuous improvement in fast-paced environments. Passionate about aligning with company values and contributing to customer-centric cultures.
Customer Query Resolution, Product Knowledge and Education, Handling Escalated Complaints, Monitoring Customer Satisfaction and KPIs, Contributing to Self-Service Resources and Providing Proactive Support.
Customer Support Executive with 2 years of experience at Teleperformance, delivering exceptional service across chat, email, calls, and social media. Skilled in handling product inquiries, order issues, refunds, exchanges, and membership support with precision and empathy. Adept at transaction processing and escalation management, ensuring compliance with company policies while maintaining a 95% customer satisfaction rating over six months. Known for consistently exceeding service metrics—response time, resolution rate, and quality standards—while upholding brand integrity. Collaborated with Tier 2 teams to resolve refund escalations and proactively analyzed customer interactions to prevent fraud and improve service policies. Proficient in CRM tools like Salesforce and Dynamics, with a strong grasp of customer needs and complaint resolution strategies. Fluent in English, Hindi, and Kannada, and committed to continuous improvement in fast-paced environments. Passionate about aligning with company values and contributing to customer-centric cultures.
Customer Support Executive with 2 years of experience at Teleperformance, delivering exceptional service across chat, email, calls, and social media. Skilled in handling product inquiries, order issues, refunds, exchanges, and membership support with precision and empathy. Adept at transaction processing and escalation management, ensuring compliance with company policies while maintaining a 95% customer satisfaction rating over six months. Known for consistently exceeding service metrics—response time, resolution rate, and quality standards—while upholding brand integrity. Collaborated with Tier 2 teams to resolve refund escalations and proactively analyzed customer interactions to prevent fraud and improve service policies. Proficient in CRM tools like Salesforce and Dynamics, with a strong grasp of customer needs and complaint resolution strategies. Fluent in English, Hindi, and Kannada, and committed to continuous improvement in fast-paced environments. Passionate about aligning with company values and contributing to customer-centric cultures.