Mumbai, Maharashtra, India
Human Resources | Client Services Experienced HR professional with expertise in HR operations, onboarding, employee engagement, training coordination, and stakeholder management. Skilled in handling end-to-end HR activities including documentation, employee relations, report management, HR systems, and recruitment coordination. Proven ability to independently manage multiple clients while ensuring smooth HR operations and an enhanced employee experience. Key Responsibilities: · Independently managed 5 clients end-to-end while handling complete HR operations including onboarding, employee engagement, payroll coordination, documentation, HR reporting, and stakeholder management. · Served as the primary HR point of contact for assigned clients, ensuring smooth communication, timely issue resolution, and seamless HR support. · Managed end-to-end onboarding processes including background verification, documentation, induction, and training coordination. · Handled HR operational activities such as employee engagement, attendance management, employee relations, payroll coordination, and compliance support. · Coordinated recruitment activities including interview scheduling and support for all hiring requirements across multiple clients simultaneously. · Maintained and monitored HR databases, reports, and internal HR systems to ensure operational accuracy and efficiency. · Prepared daily, monthly, quarterly, and annual HR reports for performance tracking, hiring analysis, and operational reviews. · Conducted training sessions and onboarding support for new employees to improve productivity and process understanding. · Supported leadership with HR process improvements, compliance tracking, workforce coordination, and employee engagement initiatives.
• Delivered global training on background verification and database checks for new hires • Led onboarding and OJT programs, ensuring smooth transition and hands-on learning • Used empathetic, people-first training approaches for diverse, cross-geographical teams • Handled client escalations with timely resolution and high service quality • Conducted audits to ensure compliance with company standards and client requirements • Implemented cross-training initiatives to enhance team flexibility and performance • Designed and delivered refresher trainings to keep teams aligned with best practices
• Seamlessly handled outbound vendors and 3rd party files. • Perform Background verification for Various Employments and Colleges Via Call and Email, Using soft skills Conducted quality assurance reviews of verification procedures to identify any discrepancies or issues. • Collaborated with other departments to develop effective strategies for verifying customer information quickly and accurately. • Applied strong organizational skills in managing multiple tasks simultaneously while meeting tight deadlines. Actively monitored progress throughout the entire verification process cycle. • Responded promptly to inquiries from candidates regarding their account status or verifications. • Provided reliable feedback on current processes for verifying candidate identities. • Ensured compliance with applicable laws and regulations regarding candidate verifications. • Assisted individuals in filling out applications and questionnaires. • Submit orders by referring to price lists, Submitting daily call reports, weekly work plans, and monthly and annual report
• Managed inbound and outbound calls and chats, ensuring prompt and professional customer interactions • Drove sales by understanding customer needs and recommending suitable products/services • Built and maintained strong client relationships to support retention and repeat business • Identified new business opportunities by engaging with potential customers and sales outlets • Planned and organized daily outreach to maximize coverage of existing and prospective accounts • Analyzed dealer/customer potential to prioritize sales efforts and improve conversion outcomes