Johannesburg, Gauteng, South Africa
Lead after sales operations, ensuring profitability across parts and service departments Monitor and maintain workshop standards in line with OEM compliance Drive CSI and FAV metrics, resolving customer concerns efficiently Oversee parts stock levels and warranty claims processes Support dealership campaigns and promotions to boost sales and customer retention Mentor and coach technicians, ensuring continuous skills development Collaborate with inter-departmental teams to resolve dealer and customer queries Managed and led a team of technicians for optimal productivity and job satisfaction. Promoted a culture of accountability within the team, leading to improved overall performance levels. Maintained high safety standards, resulting in reduced workplace accidents and increased employee wellbeing.
Managed daily workshop operations, ensuring adherence to OEM policies and procedures Conducted regular audits and implemented corrective actions to maintain high service standards Led training initiatives for staff on systems, processes, and technical updates Drove extended service plans and accessory sales to support car park retention strategies
Implemented process improvements to reduce turnaround time for test results without compromising on quality or accuracy Increased diagnostic success rate by performing tests diligently according to established protocols and manufacturer guidelines Enhanced diagnostic accuracy by conducting thorough equipment maintenance and calibration. Performed advanced diagnostics on mechanical and electrical systems Supported workshop teams with complex fault-finding and repair procedures Participated in Mercedes-Benz Tech Master competitions (2012, 2014, 2016, 2021) Achieved National Finalist status in 2021 Completed Mercedes-Benz C Management training Provided comprehensive training to new technicians, enhancing overall team efficiency and effectiveness.