Singapore
Currently a Product Support Analyst at Accenture, focusing on advertising platforms and user experience. I help businesses resolve product challenges, optimize performance, and enhance customer outcomes. With prior experience in retail, healthcare, and defense, I bring a strong foundation in operations, sales, and team leadership. My Navy background instilled adaptability and discipline, while my career has sharpened my ability to solve problems, build client relationships, and deliver results in fast-paced environments.
Analysed user and operational feedback data to identify recurring issues, service gaps, and process inefficiencies affecting platform performance and user experience. Investigated and resolved complex operational challenges using Root Cause Analysis (RCA), ensuring adherence to Service Level Agreements (SLAs). Worked closely with cross-functional stakeholders, including operations teams, technical teams, and management, to implement improvements that enhanced service effectiveness and user satisfaction. Provided clear, actionable insights and recommendations based on data trends to support product optimisation and decision-making. Supported optimisation initiatives through data-driven analysis, documentation, and collaboration, contributing to improved workflows and operational outcomes.
Took a short professional break to recover and focus on personal well-being. Gained hospitality experience in a part-time service role at a luxury hotel club lounge. Continued skill-building through bookkeeping and administrative work.
Streamlined and automated scheduling and reporting workflows using Continuous Improvement and workflow automation methodologies, increasing administrative efficiency. Leveraged data analytics to monitor performance, identify bottlenecks, and recommend actionable improvements across departments. Ensured strict regulatory compliance with Ministry of Manpower requirements for Protected Training Time. Managed and optimized MedHub data system utilization for over 100 healthcare professionals' evaluations, improving data accuracy and accessibility. Provided proactive cross-functional operational support to enhance team collaboration and workflow efficiency.
Engaged residents as Healthier SG ambassadors to raise awareness of Healthier SG, performed assisted enrolment for residents, and answered quires regarding Healthier SG
Led crisis management initiatives for government quarantine and recovery facilities, ensuring rapid response and operational resilience. Directed end-to-end logistics, vendor relationship management, and resource optimization to maintain smooth facility workflows during peak operational periods. Developed and enforced Standard Operating Procedures (SOPs) with rigorous Quality Assurance (QA) through detailed audit documentation. Conducted performance monitoring and analysis to identify areas for process enhancement, reducing operational bottlenecks and improving service delivery. Trained and deployed frontline personnel to adapt swiftly to evolving operational demands.
Optimized inventory management for 200+ SKUs, enhancing stock control and reducing carrying costs through improved forecasting and vendor relationship management. Implemented process enhancements that increased customer satisfaction and boosted staff productivity. Coordinated cross-functional teams to ensure seamless service delivery, issue resolution, and alignment with business goals. Managed vendor partnerships to negotiate favorable terms, improve supply chain reliability, and support business growth.