Zottegem, Flemish Region, Belgium
Operations and technical support professional with experience in structured case management, system-based workflows and cross-functional coordination. Previously worked in web infrastructure and API integrations, managing hosting environments, email systems and CRM automation. Strong focus on troubleshooting, backend configuration and process efficiency.
Built and maintained end-to-end web infrastructures (domain, hosting, email stack). Implemented API-based integrations between CRM, websites and external services. Managed DNS architecture and mail authentication protocols (SPF, DKIM, DMARC). Diagnosed and resolved system-level configuration and connectivity failures.
Designed and deployed multi-step automated workflows (welcome, reactivation, cart recovery). Built CRM integrations via API for real-time data synchronisation. Managed segmentation logic and behavioral triggers. Reduced automation errors through structured debugging and system audits.