Raleigh-Durham-Chapel Hill Area
I am an AI executive focused on building and scaling enterprise platforms that transform how service organizations operate. Today, I serve as General Manager of Tryvium.ai, where we are developing an Agentic Experience Orchestration Platform designed to transform enterprise contact centers and service desk operations into AI-native, customer-focused automation systems with human oversight. We are at an inflection point where AI has the potential to fundamentally reshape customer and employee service. But meaningful transformation requires more than applying AI to existing workflows — it requires rethinking how service systems are designed, operated, and measured. Throughout my career, I have focused on translating emerging AI capabilities — including conversational AI, generative AI, and agentic systems — into scalable enterprise platforms that deliver measurable business outcomes. Previously, as Chief Product Officer at Interactions (now part of SoundHound AI), I led product, technology, sales, and services, helping scale the company from an early-stage startup into a leading provider of conversational AI solutions used by many well-known enterprise brands. Earlier in my career, I founded and grew Versay Solutions, an early conversational AI company, and was an early sales leader at Nuance, where I was part of the team during its IPO. I’m always interested in connecting with leaders exploring the future of AI-driven service operations.
Tryvium.ai is a business unit of Sensiple responsible for Tryvium, an Agentic Experience Orchestration Platform (EOP) transforming enterprise contact centers and service desk operations into AI-native, customer-focused automation systems with human oversight. The platform leverages agentic AI to provide a persistent AI interface across service channels while unifying enterprise governance, quality, and compliance. As General Manager of Tryvium.ai, I lead strategy, product, and go-to-market.
Lead Product, Technology, Sales, Professional Services, and Client Services. • In support of the company vision to lower customer effort, set product vision and strategy for agentic conversational AI, delivered through an outcome-driven roadmap owned by empowered product teams. • Drove innovation by shifting the organization to a modern product operating model with outcome-based teams, continuous product discovery, and tangible measures of customer and business impact. • Evolved the platform into a GenAI- and agentic-driven automation, orchestration, and analytics solution for large enterprises. • Launched Interactions Intelligence (CX Diagnostics) that leverages an AI Customer Effort Score to redefine our client journey from pre-sales through continuous improvement—as the foundation of an analytics-led approach.
Responsible for Product Management and Innovation
Responsible for product strategy, partnerships, and M&A
Responsible for evangelizing and driving revenue for the the Behavioral Analytics solution, which is now the core product of the company Mattersight.
Founded and led Versay in becoming a pioneer in speech recognition and natural language understanding applications.
Sales management responsibility for the West half of the country for the enterprise sales team