Austin, Texas Metropolitan Area
Principal infrastructure and cloud engineering leader with 20+ years of experience across enterprise infrastructure, Microsoft technologies, Azure and hybrid cloud, identity and access management, security architecture, disaster recovery, virtualization, high availability, and large-scale technical operations. I have held senior engineering, architecture, and leadership roles across healthcare, cloud services, enterprise technology, telecommunications, and public-sector environments. My focus is translating complex business, security, and operational requirements into secure, scalable, resilient, and supportable technology solutions. I bring deep hands-on engineering experience, principal-level architecture judgment, and a long track record of leading teams, resolving complex technical issues, supporting enterprise clients, and helping organizations modernize critical infrastructure. Outside of work, I spend time on my ranch and volunteer with BBQ fundraising teams that support education, scholarships, and emergency relief efforts.
Managing a team of engineers while working to support both small, large, and public enterprise cloud clients while working with a diverse team of developers, SREs, project managers, and architects to solve complex computing problems through the use of agile methodology, automation, security, and operational best practices.
Working to support both small, large, and public enterprise cloud clients while working with a diverse team of developers, SREs, project managers, and architects to solve complex computing problems through the use of agile methodology, automation, security, and operational best practices.
Develop strategies for application security and security policies, compliance frameworks, technical standards to ensure the security of both Cloud and Edge products in product development and solution implementation. Works with the R&D Team to help define new product development strategies that are secure across a diverse set of environments from development through production. Responsibilities includes securing Web Services, API, Gateways and AWS environment as well as support.
Level 3 support for Microsoft related technologies. Specializations in security, virtualization, hyper converged systems, core system/SQL Server performance analysis, high availability clustering technologies, Software Defined Networking (SDN), Software Defined Storage (SDS), Microsoft licensing, and private cloud technologies (Azure Stack). Application development of tool for use by the compute & solutions teams for case management and tool organization. Tasked with support of front line technicians, and analysts in support of Dell customers. Works cross functionally with corresponding support teams to resolve difficult technical issues. Responsible for vendor escalations, escalations to sustaining engineering for problem resolution and post-sale bug reporting.
Promoted to coordinate directly with Microsoft Product Group to develop and evangelize new features for use in the V.Next release of Windows. Provide additional support to internal Dell Engineers tasked with the integration of hardware compatibility in new Windows features. Oversee a variety of training and professional development programs to ensure proper use and quality development of Microsoft technologies. Administer all aspects of the Operating System Engineering lab infrastructure and maintain corporate-managed security exceptions. Additionally responsible for controlling lab ACLs, procuring test networking and hardware equipment, and developing/maintaining imaging systems used in lab tests. • Recognized enterprise-wide as a leading subject matter expert (SME) in the areas of architecture development, systems management, high availability systems, information security, storage, and networking. • Conceived and launched an innovative Dell Tech Center Blog providing self-help technical assistance to end-users—boosting brand recognition and customer service levels while helping to reduce repetitive service calls. • Developed and delivered a server-integrated disaster recovery system for Windows based on appliances that eliminated the need for use of recovery media and significantly reduced cost and complexity of recovery products.
Served two tenures as level two support analyst for Windows-based operating systems and a wide range of software and hardware networking products. Frequently tapped to support high complexity solution development for technical issues arising within the company’s largest corporate customers, including Exxon, Lockheed Martin, Northrop Grumman, and others. Acted as a primary liaison between client senior leadership and other internal/external technical experts, diffusing high-stakes escalations and maintaining customer satisfaction in difficult circumstances. Coordinated with the Linux, Citrix, and storage groups, providing cluster and virtualization resolution. Provided technical solutions on high profile cases involving large enterprise systems integration in conjunction with Dell consulting, Perot Systems consultants, and account teams. • Designated as a cross-functional subject matter expert (SME) on Microsoft HA solutions, specializing in SQL/Exchange Server troubleshooting, performance tuning, and a range of other difficult networking problems. • Worked as a key mentor and trainer for junior technicians, developing and delivering effective training modules in the areas of system debugging, storage networks, advanced networking concepts, and server management. • Earned top Customer Experience Performer award during FY2010 for successfully and skillfully diffusing a number of challenging customer service issues with some of Dell’s most important clients.
Retained to provide business-focused security solutions for a diverse list of Verizon Business clients. Managed a team of four senior consultants through all phases of the solution development and implementation lifecycle. Along with team, developed processes and tools to aid in risk management, threat vulnerability, governance, compliance, and identity access management. • Frequently tasked by senior leadership to provide subject matter expertise on high-priority cases due to strong cross-functional hardware and software background and customer issue resolution expertise.