Powder Springs, Georgia, United States
Senior-level administrative and project support professional with over 20 years experience. I help teams see the value of cross-functional collaboration to maximize resources and efficiently deliver projects to successful completion.
• Scheduled and coordinated the delivery of over 40 live virtual training engagements. • Resolved over 80 Skilljar (LMS) support requests per month. • Frequently managed up to 20 active projects simultaneously from initiation through delivery. • Developed Bluebeam training recommendations based on customers' assessed needs. • Collected and analyzed training performance data for continuous improvement. • Created and maintained SharePoint Knowledge Base articles for internal/customer use. • Reviewed and resolved daily learning management system (LMS) support requests. • Collaborated with cross-functional teams to track project milestones and deliverables.
• Managed all administrative tasks for the Director of Special Education, including scheduling, preparing training materials, and coordinating projects. • Scheduled reoccurring virtual/in-person leadership meetings/training for 30 district employees. • Utilized Follet Aspen, Excel, and other CRM systems to collect, analyze and manipulate data. • Completed fund transfers, budget coding, check requests, and purchase orders via ERP software. • Purchased and organized all department inventory and destruction of old or damaged material. • Facilitated vendor setup including background checks, reviewing resumes, and preparing contract agreements. • Created and managed leadership training presentations that conveyed important goals, updates, and developments within the Department of Special Services. • Coordinated special education interpreting services for all district staff.
• Provided administrative support to all superintendents, field mechanics, and account managers. • Utilized Excel features such as Pivot tables and VLOOKUP for data reporting and analysis. • Monitored employee time-tracking software to resolve entry issues and submit weekly payroll. • Completed manual check requests and cost corrections as needed. • Collaborated with the dispatch team to resolve ticket issues, resulting in a 25% improvement in response time.