Greater Boston
Senior Customer Success leader with technical experience, focused on creating exceptional customer experiences that strengthen partnerships and drive revenue growth. Proven track record managing strategic accounts, building trusted relationships, and delivering measurable outcomes that improve retention and drive renewals.
Strategic Senior Customer Success Manager supporting Rithum’s largest clients. Serve as the primary relationship owner across the full customer lifecycle, partnering cross-functionally with internal teams and client stakeholders to drive adoption, ecommerce performance, retention, and long-term growth aligned to business objectives.
Led the development of a fully remote Customer Success organization, including hiring, onboarding, while meeting retention and revenue goals. Created scalable playbooks, improved customer onboarding to support long-term value, and collaborated with leadership on operational processes and policies to support company growth. Contributed to the organization’s inclusion on the Inc. 5000 list by helping entrepreneurs streamline and scale through effective hiring and systems.
Built and led a global Customer Success team across the U.S. and Europe, driving the adoption of Zageno’s e-commerce marketplace and improving the customer experience. Developed strategies to provide a seamless purchasing experience for research scientists, enabling access to 8M+ products from 2,000+ suppliers. Supported global pharma and biotech companies, implementing customer success initiatives to optimize platform navigation, increase engagement, and help scientists accelerate their discoveries.
Senior Manager responsible for a team of Customer Success Managers with annual contracts with 1P top suppliers. Trained CSMs on how to impact business ecommerce KPIs to generate shared value and renew relationships. Owned process improvements that impacted CSMs/stakeholders. Led team through organizational change from Account Managers to CSMs.
Senior Product Manager (short-term rotation) responsible for Amazon’s global “Add Product” listings workflow in Vendor Central. Interviewed suppliers to create and develop an product roadmap driven by ecommerce customer feedback. Contributed to complex engineering discussions to prioritize headcount to implement global product changes.
Senior Category Manager via Amazon’s Retail Leadership Development Program with full P&L ownership over Amazon’s cookware category ($XXXM P&L). Coached suppliers and recommended ecommerce programs across pricing, deal participation, selection, marketing, and supply chain improvements. Served the team as Negotiations "Subject Matter Expert" and trained the broader team on negotiations strategy.
Graduate Consultant focused on providing a framework to unlock the circular economy in retail apparel.