Hyderabad, Telangana, India
Experienced Scrum Master and Analytics Manager, adept at leading Agile teams in Sales Reporting & Analytics and Revenue Cycle Management. Skilled in Data Processing, Management, and Analytics, with a passion for process optimization through data insights.
Re-engineered the Analytics processes to get better results in the minimum possible time. Implemented task-tracker to monitor and control workflow thereby enabling the team to take up 15% more work with same team size. Achievement: Customer Appreciation Award for efficient service deliveries.
Provided analytics support across the value curve from metric management to developing collection strategies. Used DMAIC for process optimization and efficient financial reporting. Achieved 29% improvement in collections over 2 years through optimization of the collection process. $40M reduction in bad debts through timely filing of claims and clean-up of the aged AR Reduction of Ship-to-Bill cycle time from 72 hours to less than 24 hours contributing to collection efficiency. Achievement: Awarded ACE and GRACE certificates by IBM, multiple times, on account control and execution.
Advisory role involved diverse nature of activities including Sales and Financial reporting, analytics, and participating/driving special projects, stakeholder management, maintain and enhance BU management system. Defined and developed an integrated reporting metrics in concurrence with the IBM standard definitions. Conducted and lead the weekly cadence calls to provide insights on the current business situation and championing the sales operations programs for the aligned Business Unit. Coached EO squads to adopt Agile methodology in day-to-day operations to improve operational efficiency. Achievement: Manager’s Choice Award, multiple times, for standing by IBM practices. Other R&R at IBM.
Co-ordinated internally with researchers and externally with vendors to understand existing analytics process. Utilized Lean methodology to eliminate steps with no/minimum value-add. Automated parts of the process to reduce errors in outputs and cycle time. Was able to reduce the data entry cycle time by 60%. Reduction in error incidences in output reduced the re-work significantly to generate a saving of 50 man-hours per month.
Facilitated daily scrum, sprint planning, sprint demo, and retrospective meetings. Assisted the Sales Reporting team with product backlog management and sprint reviews. Ensured team cohesion and seamless communication to maximise productivity and efficiency. Implemented risk mitigation strategies that significantly reduced project delays. Additionally monitored and analysed key KPIs of the squad and helped in maintaining operational hygiene. Was successful in reducing the average cycle time key processes. As part of the Business Agility team, coached and mentored various squads on Agile practices.