Paul Smith

About

Chief Commercial Officer at Anthropic. Committed to powerful, safe and trusted AI for the enterprise. Previously President of Worldwide Field Operations at ServiceNow, scaling the business through $12B+ in revenue. Earlier career at Salesforce and Microsoft, building go-to-market engines. Based in New York.

Experience

• Chief Commercial Officer at Anthropic
  Aug 2025 - Present · 1 yr

• ServiceNow (5 yrs 3 mos)
  • Special Advisor
    May 2025 - Sep 2025 · 5 mos

  • President, Global Customer and Field Operations
    Jan 2022 - Apr 2025 · 3 yrs 4 mos

  • Chief Commercial Officer
    Jan 2022 - Jan 2025 · 3 yrs 1 mo

• Salesforce (8 yrs 5 mos)
  • EVP and UK GM
    Feb 2019 - Jul 2020 · 1 yr 6 mos

  • Executive Vice President, EMEA
    Feb 2017 - Jul 2020 · 3 yrs 6 mos

    Led sales and go-to-market operations for Salesforce Marketing Cloud, Service Cloud, Commerce Cloud, Revenue Cloud and Force.com.

  • SVP and GM, Marketing Cloud EMEA
    Mar 2012 - Feb 2017 · 5 yrs

    Led the EMEA Marketing Cloud business to triple-digit growth, making it the #1 Marketing Platform in EMEA.

• Managing Director at Techlightenment
  Jul 2010 - Mar 2012 · 1 yr 9 mos

  Techlightenment was an early SaaS player in social commerce, social CRM, and social advertising. Techlightenment was acquired by Experian in January 2011.

• CEO at Umee
  Nov 2006 - Nov 2009 · 3 yrs 1 mo

  Co -founder. One of the first mobile development platforms for iPhone and Android. Clients included Newscorp, Telegraph, and the BBC.