India
I am a Customer Success Account Manager with 7+ years of experience driving retention, expansion, and revenue growth for SMB and mid-market SaaS customers in the US and India. I thrive in high-velocity, metrics-driven environments where consistent outreach, strong discovery, and value-based conversations directly impact revenue outcomes. Across my roles at MongoDB, Birdeye, and Demandbase, I have consistently exceeded targets while building long-term customer relationships and improving retention.
Handling US-based accounts, doing QBR and showcasing the value of their investment, training users, and arranging workshops. Monitoring Account health, Classifying accounts, and proactive client communication. Increasing adoption and renewing the subscription together with Upselling and cross-selling.
Owned the full sales cycle from lead to close in a SaaS organization - Startup Environment Hunting New Accounts - Prospecting to Closure Contract Negotiation, Deal Closure, Revenue Closure Served as the voice of the customer and collected feedback to drive continuous improvement across all areas including product. Prepare and educate customers on new features and releases Monitored and identified adoption and utilization trends.