Gmina Skierniewice, Łódzkie, Poland
I am very energetic person, hard worker with good work ethics and with smile always on my face. IT Support background provided me with opportunity to get great and proven experience when it comes to effective communication, problem solving and spotting patterns, at which now I consider myself a specialist. Due to my experience in working in fast and highly dynamic environments, I easily deal with stress and adapt to unexpected situations. I enjoy working with the team, but have strong drive when it comes to working on my own as well to get the task done.
- System admin for Dynamics 365 Sales, Dynamics 365 Customer Service - Support for Local IT - Handling of L2 incidents and requests regarding internal software solutions - Exchange administration and troubleshooting - OneDrive administration and troubleshooting - Teams administration and troubleshooting - Intune administration and troubleshooting - Sharepoint administration and troubleshooting - Azure Active Directory administration and troubleshooting in Hybrid deployment - Global MS Active Directory administration and troubleshooting in Hybrid deployment - Basic Identity management - Basic Powershell scripting
- Managing customer's accounts in Exchange Admin, Azure Active Directory, Microsoft 365 Admin Center - Creating and managing Distribution Lists and Shared Mailboxes - Creating and managing SharePoint Sites - Providing 2nd line support for Office 365 applications - Monitoring Alerts in ManageNow, ITSM - Providing training for new-joiners - Improving and extending Knowledge Base - Managing customer's accounts in Exchange Admin, Azure Active Directory, Microsoft 365 Admin Center - Creating and managing Distribution Lists and Shared Mailboxes - Creating and managing SharePoint Sites - Providing 2nd line support for Office 365 applications - Monitoring Alerts in ManageNow, ITSM - Providing training for new-joiners - Improving and extending Knowledge Base
- Providing First-Level IT support to end-users in English and Spanish (phone, email, chat, SAP CC) - Receiving, logging, classifying and prioritizing incident and service requests in ITSM ticketing-tool - Cooperating with 2nd, 3rd lines of support and third parties to deal with more complicated technical issues reported by Customers - Accounts management in Active Directory - Improving and extending Knowledge Base - Providing training for new-joiners