Wroclaw Metropolitan Area
- Caring for the highest quality of customer service - Support for German-speaking or English-speaking customers in the field of pharmaceutical orders (telephone, e-mail, chat) - Building and maintaining professional relationships with a German and English-speaking customer - Remotely solving customer requests, answering customer queries and problems - International consulting - Creating reports in German - Supervision over the implementation of orders - Assigning payments to orders made by customers. - Preparation of returns, complaints - Creating tickets for tasks in Jira system. - Maintaining contact with delivery companies (DHL, DPD, Hermes) - Maintaining contact with a financial provider: "Klarna" (telephone, e-mail, chat) - Maintaining regular relations with Amazon (e-mail, telephone, chat) - Verification of customer payments (Tableau, PayPal, Klarna, eBay)
- Caring for the highest quality of customer service - Support for German-speaking or English-speaking customers in the field of pharmaceutical orders (telephone, e-mail, chat) - Building and maintaining professional relationships with a German and English-speaking customer - Remotely solving customer requests, answering customer queries and problems - International consulting - Creating reports in German - Supervision over the implementation of orders - Assigning payments to orders made by customers. - Preparation of returns, complaints - Creating tickets for tasks in Jira system.
- Make collection calls to customers in cooperation with branch managers. - Update and consult with branch managers regarding status of accounts. - Send collection letters according to company policy and submit accounts to outside collection agency as needed. - Assist with processing customer payments - Work with customers and branch to reconcile and resolve disputed accounts.
- Searching for candidates with usage of direct search, informal network, cold calls, etc. - Selection of candidates - Conducting phone interviews with candidates - Preparing candidates' profiles and delivering to clients' review - Language skills verifications - Guiding candidates through the recruitment process
- Ensuring high quality Customer Service - Responsibility for stocking up store - Preparation of monthly reports - Introduction of the Goods into the computer system - Operating cash - Leading a team
- Learning children simple phrases using the language of colors and numbers - Organization and planning activities in the German language - Story and fairy tales reading in a foreign language with explanation of individual expressions - Conducting morning gymnastic classes