United Kingdom
Operations manager with over 7 years of experience coordinating teams, workflows, and service delivery in a high-pressure environment. Experienced in planning daily operations, allocating resources, and aligning teams across departments to deliver consistent outcomes. Strong focus on process improvement, performance tracking, and structured execution. Led and supported operational changes through clear communication, phased implementation, and team alignment. Worked closely with kitchen, events, and senior leadership to ensure service delivery meets business objectives. Used to managing priorities, resolving issues in real time, and maintaining performance under pressure. Now transitioning into project management, with a focus on entry-level Project Coordinator or Project Management roles. Applying operational experience in planning, coordination, stakeholder communication, and process improvement. PRINCE2 Foundation and Practitioner training in progress.
I lead the daily operations in a clear and organised way, making sure the team knows the goals and works together smoothly. I plan and coordinate staff, service flow, and daily routines to keep everything consistent and well prepared. I support long-term improvements by communicating clearly, introducing changes step by step, and always looking for better ways of working. I work closely with other departments to make sure every service or event is organised, well-aligned, and delivered to the highest standard we aim for.
Contributed to the planning and rollout of new operational standards following the evolution of the restaurant. Assisted with team training, performance development, and structured onboarding processes.