Wrocław, Dolnośląskie, Poland
Security Governance & Identity Architect with a robust background in critical infrastructure and the banking sector, including experience at IBM and Kyndryl. I leverage almost 5 years of operational resilience experience to bridge the gap between complex regulatory requirements, such as NIST, NIS2, and KSC, and modern Zero Trust architectures. I specialize in transitioning deep incident management expertise into proactive 1st Line of Defence (1LoD) auditing and consultancy. By combining corporate-grade risk management with automated technical validation tools like PingCastle, BloodHound, and PowerShell, I identify architectural vulnerabilities and lateral movement paths before they are exploited. I am a results-oriented professional dedicated to translating complex technical risks into actionable security controls and high-quality, audit-ready documentation using BPMN 2.0 and UML.
Responsible of process for problem management
Accountable and responsible for determining, documenting and resolving the Root Cause Working with Service Owners and other Process Managers to ensure the smooth running of services Coordinating interfaces between Problem Management and other Service Management processes Leading formal closure of all problem records Arranging, running, documenting and all follow-up activities relating to major problem reviews Tracking and reporting the delivery of the RCA, and the completion of the actions identified Creating, analyzing and distributing process reports
Routing and managing incidents during their lifetime Making sure incidents are being resolved in SLA Coordinating bridges to discuss the cases Reporting incidents to the top management Cooperating with technical teams to ensure timely incident resolution Working actively on improvement of the process