András Pintér

Service Analyst and Monitoring Officer at Ministry of Interior of Hungary

Budapest, Budapest, Hungary

About

Experience

  • Service Analyst and Monitoring Officer at Ministry of Interior of Hungary
    Jan 2017 - Present · 9 yrs 6 mos

  • Service Analyst and Monitoring Officer at Central Office for Administrative and Electronic Public Services
    Aug 2016 - Jan 2017 · 6 mos

  • Government Office of the Capital City Budapest (Budapest)
    • Project and Customer Service Coordinator
      Oct 2015 - Aug 2016 · 11 mos

    • Integrated Government Customer Service Manager
      Aug 2014 - Oct 2015 · 1 yr 3 mos

    • Integrated Government Customer Service Representative
      May 2013 - Aug 2014 · 1 yr 4 mos

  • Customer Service Representative at SzondaPhone Ltd.
    Feb 2009 - May 2013 · 4 yrs 4 mos

    I was responsible for: - giving information (in Hungarian and in English) about several public administration processes such as ID Card, passport, driving license, criminal record, establish private enterprises via phone, e-mail and text message - informing citizens and private entrepreneurs about public administrative cases and procedures - giving general information about the admission process of higher education - providing information about specific public administration and related legal cases - giving information about the www.magyarorszag.hu (e-)governmental portal services and about the Client Gate (Ügyfélkapu) - providing technical support in electronic public services - recording complaints and technical problems and forwarding them to the authority in charge

  • Customer Service Representative at Sykes Hungary
    Dec 2007 - Feb 2009 · 1 yr 3 mos

    I was responsible for: - giving information (in Hungarian and in English) about several public administration processes such as ID Card, passport, driving license, criminal record, establish private enterprises via phone, e-mail and text message - informing citizens and private entrepreneurs about public administrative cases and procedures - giving general information about the admission process of higher education - providing information about specific public administration and related legal cases - giving information about the www.magyarorszag.hu (e-)governmental portal services and about the Client Gate (Ügyfélkapu) - providing technical support in electronic public services - recording complaints and technical problems and forwarding them to the authority in charge