Melbourne, Victoria, Australia
A visionary leader with 20+ years in tertiary education and technology, driving revenue growth through customer/human-centric strategies and innovative operating models. Experienced in leveraging technology to enhance efficiencies, optimize workflows, and lead transformative change. Skilled in building high-performing teams, utilizing data-driven insights to strengthen sustainability, and fostering impactful engagement across industries.
Accountable as Head of Relationship Management for Australia & New Zealand at Flywire to provide strategic direction and leadership for the region. Leading a team of 5 that prioritized innovation, global collaboration, and evolved learning to drive growth potential within the business. Maximize revenues through new services and integrations by maintaining first-class relationship coverage for existing clients and identifying wider growth opportunities.
Accountable for leading a high-performing International Admissions team of up to 50 (5 direct reports) for a Tier 1 Group of Eight university, sustaining admissions of the international student body (over 20000 from more than 141 countries). Ensuring best practice standards, operational efficiency, regulatory compliance, and exceptional customer service while driving the organization’s internationalisation strategy. Remit included talent acquisition, change management, system automation, optimisation and implementation.
Accountable for providing high-level strategic leadership and management of International Admissions, ensuring operational efficiency and compliance, led an International Admissions team of up to 25 staff (up to 5 direct reports), driving performance and achieving divisional objectives. Oversee quality assurance, compliance processes, legislative policies, reporting requirements, and systems management to ensure best-practice standards. Product Owner of StudyLink Connect, engaging in agile methodology to lead system implementation, integration, and data security enhancements, including training and coaching team
Various roles at La Trobe University - International Development Co-ordinator (The Americas & Europe) - Senior Admissions Co-ordinator (The Americas & Europe) - International Admissions Officer (Asia, the Middle East, Africa) - Casual administrative roles