Klerksdorp, North-West, South Africa
As a seasoned Training Manager with a robust background in Oracle Cloud Fusion ERP and a wealth of experience across the banking and telecom sectors, I am dedicated to creating impactful training programs that drive user adoption and enhance operational efficiency. My career spans managing comprehensive training initiatives for diverse geographical locations, including South Africa, Dubai, and various countries in West Africa. I leverage innovative learning techniques, including AI-driven solutions and immersive experiences, to elevate learner engagement and ensure successful transitions during ERP implementations. My focus lies in bridging the gap between technology and end users, enabling organizations to maximize their ERP investments.
As a seasoned Training Implementation Specialist with a robust background in Oracle Cloud Fusion ERP and a wealth of experience across the banking and telecom sectors, I am dedicated to creating impactful training programs that drive user adoption and enhance operational efficiency. My career spans managing comprehensive training initiatives for diverse geographical locations, including South Africa, Dubai, Tanzania, Uganda and various countries in West Africa. I leverage innovative learning techniques, including AI-driven solutions and immersive experiences, to elevate learner engagement and ensure successful transitions during ERP implementations. My focus lies in bridging the gap between technology and end users, enabling organizations to maximize their ERP investments."
Because of my experience in delivering training interventions in Africa, DSG (Digital Solutions Group) required me to deliver interventions for start-up Contact Centers in Windhoek, Namibia. Kampala, Uganda and Dar es Salaam in Tanzania. Internally we also played host employer to learners on Contact Centre Learner ships. As part of the contract that was delivered to Cell One, we assisted during the Operate phase to manage the Front Office and the Back Office of the Contact Centre. I was tasked to operationally manage the Contact Centre when the Manager was on leave and also when the Manager’s contract with Cell One was ended. In total the contact center had a staff compliment of 40 employees. The Cell One contract ended in December 2008. Thinking back on of the best challenges was to get to know the different Namibian acts that governed the place of work in Namibia. It was amazing to note how different the same basic acts were in different countries. I left the employ of DSG at the end of June to embark on a personal self-employed adventure.