Greater Seattle Area
Product Support Technician, Bungie, Bellevue January 2019-present Worked in a fast-paced ticketing environment. Troubleshooted issues with Windows 10 and Windows 7. Worked with Enterprise level Active Directory environment to insure users have correct permissions. Worked with Juniper switches to troubleshoot network connectivity. • Worked with team to migrate studio to Windows 10 • Completed sever upgrade projects with Senior staff members • Currently participating in a weakly Juniper switch lab training
Managed and deployed ConnectWise Automate to support server and user endpoints (Dell Desktops). Managed and troubleshooted servers 2008,2012,2016. Managed Active Directory and users. Managed O365 online and local exchange. Troubleshooted network issues with WAPs, Firewalls (SonicWall), and Switches. Used Autotask for ticket management. Managed endpoint security with Webroot antivirus protection. Created and managed VPN services via Netextender. Worked with Team to accomplish a full deployment (Desktops, Server, Network equipment). Organized and inventoried network and computer equipment
Performs a variety of Airframe Structural Operations - such as locating parts, drilling various types of metals and composite materials, installing various types of fasteners per drawing, and process specifications Employee involvement captain Helped make shop changes that currently have a positive impact on ergonomics, safety, and production Safety focal: Working with upper management to address significant safety issues
Trouble shooting TV products (for both legacy and new X1 platforms),Anyroom DVR, DVR, TIVO,DVR terminals, HD boxes, HD DTA, and DTA. VOIP troubleshooting: resolving problem by working with customer to identify between aprovisioning or inside wiring issue High speed internet troubleshooting: communicating with customer to identify issues such as no internet, intermediate internet, and high packet loss. Efficient in the useof multiple operating systems: Windows XP, Vista, 7, 8, IOS, android. Collaborated in team effort with higher technical support and other departments to find a permanent solution for customer and company needs Worked on SME team (Subject Matter Expert): Part of a small group of system proficient peopleworking toassist customers and other agents in resolving more complex problems. Participated in new-hire-training: Worked with new-hire agents, of all skill and background levels, to train them on the use of the company's systems and procedures