Charlotte, North Carolina, United States
With extensive experience in supply chain operations and logistics, I am currently the Business Owner of Melanin District, overseeing every aspect of order fulfillment, inventory planning, and shipping logistics. I am driven by a commitment to operational excellence and customer satisfaction, ensuring that our processes align with the highest standards of efficiency and quality. My goal is to bring seamless operations to life, enhance customer experiences, and contribute to the growth of our e-commerce platform. At Melanin District, I manage the end-to-end order lifecycle, from intake to delivery confirmation, while optimizing inventory and fulfillment strategies. My role involves coordinating with vendors and suppliers, streamlining shipping logistics, and maintaining accurate records across multiple sales channels. These efforts are supported by a strong foundation in supply chain analysis, logistics coordination, and operational streamlining, cultivated through previous roles with RunnerTech USA and Schaeffler.
● Oversee end-to-end order lifecycle from order intake through fulfillment, shipping, and delivery confirmation. ● Manage inventory planning, stock levels, and material availability for production, e-commerce, and live events. ● Coordinate fulfillment operations including picking, packing, labeling, and shipment preparation. ● Manage shipping logistics including carrier selection, rate evaluation, shipment tracking, and issue resolution. ● Maintain accurate order records, inventory counts, and fulfillment data across multiple sales channels. ● Coordinate with vendors and suppliers for raw materials, packaging, and accessories. ● Implement quality control checks to ensure consistency with product and brand standards. ● Handle returns, exchanges, and customer inquiries related to shipping delays and order discrepancies. ● Support event-based fulfillment logistics for workshops and pop-up activations. ● Analyze sales trends to inform production planning and replenishment strategies. ● Develop and refine operational workflows to improve fulfillment efficiency and customer satisfaction.
• Followed the fulfillment status of the orders by cooperating with the 3PL, monitoring EDI and manual billing process. • Managed order management of retail clients and followed up product delivery, providing delivery information to 3PL, as well as collecting the Bill of Lading and Proof of Delivery. • Handled offline orders including receiving, shipping, deductions, and payments. • Resolved deduction and quality issues via customer’s vendor system. • Tracked invoice submission, confirmed on-time delivery in EDI system, and ensured accuracy of invoices. • Handled urgent orders based on sales demand. • Communicated with clients regarding order errors, rates, quantities, and deductions. • Monitored sales reports and trends to revise inventory plan. • Updated online order information and inventory data on Rithum/Commerce Hubs. • Used CRM/SAP to manage cargo documents, invoices, and billing.
• Served as the primary point of contact for assigned customer accounts. • Addressed inquiries regarding order status, product availability, and shipping details. • Coordinated with suppliers and production teams to ensure timely order processing and delivery. • Directed inbound and outbound logistics, ensuring timely delivery and accurate tracking of shipments. • Negotiated vendor contracts to reduce costs while maintaining quality standards. • Developed and implemented supply chain strategies, improving operational efficiency and reducing waste. • Conducted process audits, identifying improvement areas in logistics operations. • Prepared monthly performance reports to inform strategic decisions.
• Managed client/patient accounts, billing, and claim resolution for specialty pharmaceutical services. • Processed payments, reconciliations, and account adjustments in compliance with HIPAA and regulatory guidelines. • Coordinated prior authorizations, copay programs, and patient medication access to streamline therapy starts. • Collaborated with pharmacies, insurance providers, and internal teams to resolve discrepancies and ensure timely service. • Maintained accurate records and supported revenue cycle efficiency to enhance patient satisfaction.