Phyllis Okumah

Customer Service Representative at AT (Formerly AirtelTigo) |Conflict Resolution |Communication Skills |Problem-Solving

Accra, Greater Accra Region, Ghana

About

I am a highly organized and detail-focused professional with a Bachelor's degree in Business Administration. I have practical experience in administration, customer service, supply chain processes, and project management. Over the years, I have supported smooth business operations through efficient administrative tasks and regulatory reporting while also leveraging data to uncover insights that improve performance and decision-making. I enjoy working with tools such as Excel, CRM (Customer Relationship Management) Systems, Ticketing Systems and Knowledge Base Software to analyze trends, create reports, and present data in clear and actionable ways. I am passionate about using management principles to coordinate tasks, track progress, and deliver results that drive business growth. Beyond the technical side, I value communication, teamwork, and a proactive approach to problem-solving. My goal is to continue learning, contribute meaningfully to any team I join, and help organizations operate more efficiently through a combination of data-driven insights and strategic organization. Let’s connect.

Experience

  • Customer Service Representative at AT Ghana
    Feb 2023 - Present · 3 yrs 6 mos

  • Administrative Assistant at AT Ghana
    Feb 2021 - Feb 2022 · 1 yr 1 mo