Vietnam
I am well-travelled, educated individual who has extensive B2B and B2C sales and account management experience with skills in Sales, Communication, Negotiation, Project Management & Business Analysis. Strong sales & busniess analysis professional with Bachelor of Business Administration (BBA), General from Troy University
• Guide a team of specialists to maximize revenue, focusing on converting inquiries into sales & Foster teamwork to prioritize daily tasks and address inquiries within set timeframes. • Analyze performance data to identify trends, improve practices, and celebrate team successes. • Collaborate on strategies to enhance business results while factoring in potential contingencies. • Develop personalized growth plans for each team member that support their career trajectory and enhance the team's collective knowledge. Achievement: Successfully leading Sales Team to archie the target 2025 (98% Target of 2.2 million USD) Having new sales with new B2C/B2B customers.
• Receive and handle B2B enquiry then prepare thoughtful, well-considered proposals that reflect the needs and interests of the travelers • Build sales opportunity by consistently providing appropriate upsell opportunities including alternative suppliers, optional tours, or upgrade options • Develop deep and meaningful relationships with agents and partners by showing your interest in them and their customers, beyond just the request at hand • Stay informed of industry trends, customer habits and interests, destination and supplier news, and other topics that will help confirm sales Achievement: DET Sales Award for Top Sales of the year 2023 & 2024 by generating 1.26 million USD sale revenue Maintain the relationship and expand the business with key account B2C/B2B agents. Working with Ivy League School & prestige private school in EU to send students to Japan & Vietna
In 2019, Buffalo Tours and Olympus Tours joined the Flight Centre Travel Group (FCTG) family and formed Discova. With the backing of one of the world’s largest travel companies and the local knowledge and experience from both Buffalo and Olympus, Discova evolved existing service portfolios to offer best-in-class tailored solutions to partners across the globe. Key Responsibilites: - Pro-actively build strong relationship with global teams including sales, products and contractings - Conduct benchmarking & analyzing sales, revenue & margin in order to lead global teams on the right track - Prepare proposals and related materials to conduct presentations with BDMs - Support clients' requests about products & pricings
• Provide excellent travel consultancy service to retail customers of Buffalo Tours: business to business clients from all over the world especially: UK, USA, Australia… • Achieve individual sales target on a monthly basis and individual KPIs set: 70-80% KPI achieved monthly • Maximize conversion rate from enquiry to booking, average revenue per booking: 70% converting • Respond to enquiries in an accurate, appropriate and timely manner within 4 hours or according to business needs • Stay up-to-date with products itineraries, destinations to provide accurate information to customers • Solving all the troubles from the suppliers, clients and partners.
Compose lesson plans in order to successfully incorporate the full duration of each lesson. Execute lessons efficiently using different styles of teaching depending on the content. Engage students to ensure a lively classroom atmosphere.
Answer the guests question about the park, dealing with the complaints and solving theirtroubles inside the park Provide customized tour for the guests inside Disney Theme Parks and Resorts.