Canada
Driven to improve the health of Canadians through action built upon collaboration and listening Over 15 years of healthcare experience including: person-centred care in various clinical settings (SLP), strategy, health systems collaboration, conflict management, contract management, high-performance teamwork, continuous learning, and patient, client, resident and family partnership Recipient of the 2020 Robert Wood Johnson Award for individual achievements and promising contributions to health services management (University of Toronto IHPME MHSc Health Administration program)
•Developed policy recommendations and analysis and supporting materials on a range of topics pertaining primarily to the research mandate of Ontario hospitals •Supported the Health Research and Innovation Committee and task forces of hospital executives •Monitored developments and trends in key policy areas •Conducted and translated qualitative/quantitative data, literature reviews, environmental/jurisdictional scans to enable strong policy positions and evidence-based decision-making •Developed and maintained strong working relationships with partners in member institutions and health system and research stakeholders
February 2020-March 2021 • Managed and coordinated patient surveying data collection and reporting services for hospitals • Represented the OHA on provincial and national committees and working groups with the mandate of advancing patient, caregiver and family experience and quality of care • Lead the development of new patient experience tools and technologies • Co-chaired provincial committees • Provided program management, including project and contract management • Managed procurement processes • Collaborated with health system partners and hospitals to align provincial and national patient experience policy and programs with the needs of hospitals, health system partners and patients and caregivers
• Co-lead management of ethically and emotionally complex patient/caregiver concerns with a person-centred, cooperative and individualized approach (400-500 feedback files per year) • Facilitated disclosure processes following critical incidents • Drove exceptional response and resolution rate through effective collaboration with patients/clients and families, senior leadership team and medical chiefs • Collected and synthesized data to promote organization-wide quality improvement initiatives • Ensured organizational adherence to relevant policies and guiding recommendations
• Supported eating, swallowing, feeding and communication processes for patients with life-limiting illnesses • Provided person-centred, evidence-based care in accordance with best practices • Worked with patients, caregivers and team members to enhance quality of life on patients’ terms • Drove organizational initiatives that promoted patient comfort and choice at end-of-life, such as enhanced oral care practices and food preparation
• Supported an Ontario Health Team initial application process • Initiated a digital corporate resource management and workload tool • Contributed to an adverse event categorization and follow up protocol