San Francisco Bay Area
- Successfully orchestrated cross-functional teams across engineering, QA, legal, PR, proto-security, finance, product, science, and operations, executing an aggressive program with over 1,000 participants across 13 locales to collect critical ASR-model data—exceeded original data collection goals by 10% and received team-wide recognition in a quarterly townhall for pioneering ongoing data collection strategies. - Leveraged expertise in data management to overhaul the data validation process, resulting in a 30% increase in usable data quality and maintaining project timelines by implementing quality spot-checks, weekly reviews, and automated detection tools, instrumental in developing a robust ASR model that met an 80% internal testing accuracy threshold. - Identified and eradicated a major bottleneck in program operations by transitioning from Excel to Salesforce, reducing operational overhead by 80% and decreasing tracking time from 5 hours to just 1 hour. - Recognized for outstanding program management acumen with an award at the team's quarterly meeting, reflecting a commitment to excellence and an embodiment of the company's focus on innovation, efficiency, and cost-effectiveness in data-driven product development initiatives.
- Championed QA initiatives for Amazon's Data Collection Tool, leading to the development of key features such as metadata copying and auto-detection of network sensors, resulting in an 83% reduction in field troubleshooting time and doubling session completion rates for data collectors. - Drove a 70% reduction in open bugs by instituting a robust validation process and prioritization framework during sprint planning, which streamlined the build release and validation cycle, enhancing overall software quality and efficiency. - Acted as an essential liaison between the engineering and operations teams, effectively communicating field insights to program managers, which catalyzed the development of prioritized features and supported continuous innovation within the technical program management scope. - Translated operational challenges into actionable engineering tasks, influencing the feature backlog prioritization to accelerate the development of a critical metadata copy feature, directly impacting productivity and operational effectiveness for the data collection team.
- Pioneered the development and maintenance of a robust Python automation test suite for Anomali’s cloud services, executing on Jenkins Server, which achieved full API coverage, leading to three consecutive major releases devoid of customer-reported issues, demonstrating a direct impact on product reliability and end-user satisfaction. - Led the execution of comprehensive regression, sanity, and performance testing protocols on appliance servers, ensuring the on-time delivery of high-quality product releases. - Innovated an automatic data population script that slashed the data generation time by 75%, transforming a 20-minute manual process into a 5-minute automated task, thereby elevating testing efficiency by 20% across 5-6 virtual environments and reinforcing a culture of innovation. - Collaborated cross-functionally with product and engineering teams at Anomali to comprehend upcoming features and lead the creation of strategic test plans, laying the foundation for enhanced cross-team project management.
- Performed failure analysis on returned Hard Disk Drive (HDD) and Solid State Drive (SSD) by analyzing logs, running test scripts, and utilizing internal tools to determine root cause of drive failure. - Created test plans for quality assurance of Hard Disk Drive (HDD) by collaborating with Failure Analysis, Firmware, Product, and Customer Technical Support teams. - Analyzed and compiled weekly reports to present testing results of failed drives for Western Digital top customers.
- Collaborated and created over 20+ course materials including quizzes, online lectures, and discussion forums to enhance course experience using Canvas, HTML, and Microsoft Suite to ensure they align with instructors’ curriculum. - Update and maintain quarterly enrollment and revenue reports to determine if course adjustments are necessary.