City of Cape Town, Western Cape, South Africa
IT Professional with 10+ years of experience in Product Support, Technical Support, System Administration, SQL, Customer Success, and Enterprise Software Support. Throughout my career, I have worked with organizations across the IT, analytics, telecommunications, and fruit export industries, supporting business-critical systems and helping clients resolve complex operational and technical challenges. My experience includes supporting enterprise software platforms, troubleshooting SQL databases, managing IT infrastructure, providing customer and technical support, training end users, and working closely with development teams to improve products and business processes. Core Areas of Expertise: • Product Support & Customer Success • Technical Support & Troubleshooting • SQL Querying & Data Analysis • System Administration • Enterprise Software Support • Incident & Service Management • QlikView / QlikSense Reporting • VoIP & IP PBX Systems • User Training & Documentation • Customer Relationship Management I am known for combining strong technical skills with a customer-focused approach, enabling me to communicate effectively with both technical teams and business stakeholders. I am currently open to opportunities in Product Support, Technical Support, Systems Administration, Customer Success, IT Operations, and related roles. I am available for on-site, hybrid, remote, permanent, or contract positions. Feel free to connect if you would like to discuss opportunities, technology, or how I can contribute to your team.
• Provide first- and second-line support for Paltrack software used by packhouses, exporters, and cold storage facilities. • Leverage SQL daily to troubleshoot, optimize, and resolve client reporting and operational issues. • Deliver after-hours support to ensure 24/7 business continuity. • Train end-users, document incidents, and collaborate with development teams on product enhancements. • ✔ Improved operational efficiency for clients by resolving high-priority SQL data issues within strict deadlines, directly supporting South Africa’s fruit export logistics.
Provide customer support for RetailNext products.
Provided QX software support to Prophet clients in the fruit industry. Reason for Leaving: Contract not renewed due to COVID-19.