Ireland
I have many successful years experience in a multitude of Enterprise IT roles as both service provider and customer. Focus is key and always includes: - Delivering measurable bottom line results - Optimisation to improve outcomes for both customer and providers - Ability to prioritise the right focus areas at any given time. - Continuous learning as this business never stands still. My experience spans all key technology areas including service integration, operations, management, design and development of technology solutions and commercial agreements in heavily outsourced environments. Achievements arise from owning Procurement and Vendor management for large IT contracts spanning Applications, Infrastructure and Software services with spend up to $100m annually. I have completed various management courses including the Henley diploma in Management and achieved a Certified Diploma in Accountancy and Finance from the ACCA. Specialties: Outsourcing, Service Integration, Managed Services, Business Continuity, IT Delivery, Solution Design and Delivery, Financial Management, P&L, Contract Management, Risk Management, Project Management, People Management
• Management of Global Infrastructure, Application and Software vendor contracts including TCS, Microsoft, HCL, SAP, Google and Oracle, among others. • Working with business and vendors to manage governance, commercials, financials, operational outcomes and evolution of services. • Maintain and evolve governance controls, including risk management and escalations. • Vendor strategy and selection.
• At IBM I led Service Management governance for key client at Bank of Ireland. This included direct responsibility for onshore and offshore delivery teams spanning all ITIL functions, and indirect leadership of technical teams underpinning services. The key responsibility was ownership of all ITIL services driving improvement in Service Levels and client relationships, including continual service improvement both within IBM and cross vendor collaboration.
• Integrating complex services spanning Mainframe, midrange and IT operations. • Represented services to the client for all BAU services, projects, security and compliance. • Established Service Integration function in IBM Ireland – managing onshore and offshore resources. • Management of cost, including specific cross tower cost take out underpinning commercial delivery.
• Led onshore and offshore delivery teams supporting all IBM outsourcing clients in Ireland. • Owned all IBM Ireland Data Centres including 3rd party and customer sites. • Led significant improvement initiatives in IT Governance and operational key controls.
Various technical roles managing the banks online and batch services 24 x 7. Also acted as service owner for retail lending in Ireland and First Rate Currency Services in the UK.