St Paul, Minnesota, United States
Experienced Operations Manager with a demonstrated history of working in the financial services industry. Skilled in Analytical Skills, Leadership, Project Management, Loan Servicing, and Customer Service. Strong operations professional with a Master of Business Administration focused in Finance (Banking specific) from University of Minnesota - Carlson School of Management.
• Consistently meet key financial and quality deliverables related to operational expenses, capacity allocation, risk assessments, and loss avoidance • Successfully migrated and/or built out multiple processes across Servicing operations, including Accounting, SCRA, Impounds/Confiscations, Threat of Violence, Bankruptcy Letters, and Insurance Loss • Coordinate efforts of four Operations Analysts and two Operational Support Team Leaders to ensure risk identification and control creation and adherence • Promote continued learning and knowledge sharing as an Intern Manager actively participating in Ally’s Summer Internship programs (2015-2017) • Modeled Replevin loss avoidance to show that Ally’s Replevin process reduced losses by greater than $21.6MM in 2016 as compared to 2015 • Effectively manage financial services products and processes related to a consumer automotive accounts’ portfolio with outstandings in excess of $100 million • Maintain the highest standards of compliance and adherence to regulatory guidelines
• Reduced Post Bankruptcy portfolio delinquency by more than a third in less than a year, while ensuring adherence to collection guidelines • Expanded Ally’s Replevin process to include continued pursuit of monetary judgments upon successful recovery of collateral and deficiency determination • Led daily team huddles designed to both establish rapport and emphasize a strong focus on compliance, regulatory guidelines, and dispute resolution • Reported and tracked trends while developing strategies to maximize the mitigation of losses • Oversaw company records retention schedule (CRIM) for Bankruptcy and Litigation site (2010-2014) • Assumed role of active hiring manager for the Roseville Bankruptcy Center through the coordination, interviewing, and onboarding of potential candidates and employees
• Managed up to twenty Chapter 7, 11, 12, & 13 Bankruptcy Specialists in a call center environment servicing automotive contracts • Oversaw all Ally 3rd party bankruptcy operations which included clients such as John Deere Financial and Sovereign Bank • Performed regular audits of accountholder files as well as operating policy and procedures