Brussels Metropolitan Area
A summary of expertise and experience built: • Result oriented, pragmatic, passionate, energetic and inspiring leader with a high level of integrity and professional ethics • Leadership experience in blue chips multinational Fast Moving Consumer goods (Coca-Cola Enterprises, Mars Inc) and in a large family company (Van Marcke)in a multi-channels environment • Able to set a clear vision, identify opportunities and translate these into operational strategy. • Can drive and implement change, reshape organization to maintain competitive advantage and secure long-term success • Track record of over-delivering results. Strong ability “to make it happen” with a clear focus on customer service and operational excellence • Strong ability to identify, attract, develop and retain top talented people with diverse background. Leader able to motivate and to inspire large teams to seek for excellence and overachieve in a unionized and challenging environment • Ability to create long-term relationships with top customers through win-win agreement Feel free to contact me at: [email protected] +32.496.59.66.65
Turnover: 400 Mio Euros, 1300 people In charge of Belgium, France, the Netherlands, Luxemburg and Switzerland
Turnover: 950 Mio Euros, Operating Budget: 160 Mio euros and 1700 people - Created and implemented a new organizational design to ensure improved profitability and growth: best practice transferred in all other European countries - Developed a three-year strategic plan with the European team to define a new way of managing customers: from mono to multi contact strategy - Led the implementation of the company’s CRM/SAP solutions and various process improvements - Led the teams to focus on perfect customer service level and in-store execution: consistently recognized by customers and internally as the best sales and execution team (different Awards) - Designed and implemented a Talent Management strategy focused on recruiting, developing and retaining “A” players. Developed a plan to increase employees engagement and motivation: reached an engagement score of 86% (more than the best performing companies)
- Managed 7 Business Units throughout Belgium and Luxemburg: elaboration of business plans, quarterly reviews, harmonization of processes, economies of scale, alignment of strategies,… - Created a National Logistics department and a National Call Centre: highest customer service level (case fill rate and on time delivery) ever with more than 99,2% - Reshaped the Belux organization: from a Regional to a National structure, specialized by channel (4): highest KPIs ever in every channel were reached together with substantial reduction of non-productive costs
- Increased the EBIDTA by 80% over 3 years by dramatically changing mentalities and increasing the commitment level of the teams