Philippe Buchmann

Head of Service Enablement at Netcloud AG

Zurich, Switzerland

About

Experienced Service Manager with a demonstrated history of working in the information technology and services industry. Skills in Leadership, IT Service Management, Data Science and several other fields of today's IT environment (R, Python, Active Directory, etc.). Strong support professional with a MAS focused on Machine Intelligence/Data Science from ZHAW Zurich University of Applied Sciences.

Experience

  • Netcloud – ICT Professionals (11 yrs 6 mos)
    • Head of Service Enablement
      Aug 2025 - Present · 1 yr

    • Service Manager
      Feb 2015 - Present · 11 yrs 6 mos

  • Teamlead Client Engineering + Service Desk at Kaba Management AG
    Oct 2010 - Feb 2015 · 4 yrs 5 mos

  • System Engineer at Oerlikon
    Oct 2006 - Sep 2010 · 4 yrs

    Client & Security Engineering, SCCM, Brainware Columbus, MCAfee, Active Directory GPP/GPO, automation and optimization of an envirionment of about 5000 windows clients.

  • Field Engineer at RUAG Space (former OC Oerlikon)
    Jan 2004 - Sep 2006 · 2 yrs 9 mos

    Incident management for a service desk of about 300 users, introduction of client lifecycle management on windows computers, responsible for IT trainees an junior field engineers.

  • EDV Support at Rheinmetall Defence
    Aug 2001 - Dec 2003 · 2 yrs 5 mos

    Supply chain management, Citrix terminal server support, 1st level client support, SAP module MM/PP